Gail Crummel
Rockville
Summary
Over Twenty-Five years in the health services industry, combining strong analytical skills with deep operational experience. Health Services Administrative Leadership, with extensive experience managing teams, improving processes, quality assurance, phlebotomy, customer service, safety, and risk management. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
25
25
years of professional experience
Work History
REGIONAL FIXED SITE BLOOD COLLECTIONS MANAGER
AMERICAN RED CROSS GREATER CHESAPEAKE AND POTOMAC REGION
01.2011 - 04.2023
- Manage collection operations for automated donor centers, in the most efficient and cost-effective manner
- Manage bargaining unit/ non bargaining unit staff including hiring, training (educational needs), evaluation, and discipline to ensure well–qualified team, operational success also achievement of organizational goals
- Manage and develop leadership team throughout National Capital & Greater Chesapeake Region.
- Manage the collection operations within the territory to ensure achievement of annual collection goals in the most cost efficient and effective manner possible.
- Establish and oversee deployment of appropriate staffing levels to ensure the efficient and effective collection of blood and blood products to meet annual collection goals and regional patient need.
- Develop and supervise departmental supervisors and other collections staff in accordance with personnel policies and bargaining unit contracts, including performance evaluations, disciplinary actions, and hiring and firing decisions, to enhance success of operation and minimize turnover.
- Ensure effective internal and external communication between all department levels and functions to foster teamwork and enhance operational success.
- Contribute to the development and implementation of annual operating plans to ensure achievement of site collection and organizational objectives
- Create a positive team environment while providing leadership needed to promote optimum customer care, safety, and satisfaction
- Perform periodic Operational Site Audits to assess efficiency and effectiveness of current operational methods
- Special Project Management
- Research, evaluate and analyze data
- Perform designated time sensitive reports of analytical data
- Assist with the preparation of data summaries for internal/external audit purposes.
FIXED SITE COLLECTIONS TEAM MANAGER
AMERICAN REDCROSS
05.2003 - 12.2010
- Manage staff to ensure optimum donor care and collection of safe units of blood
- Supervise bargaining unit staff including hiring, training (educational needs), evaluation, and discipline, also ensure staff competency
- Manage five-to-twenty-line staff daily to include Supervisory Charge Leads and Blood Collection Technicians
- Promote excellent customer service and Public Relations
- Perform all technical phases of blood collection process to include phlebotomy in accordance with Standard Operation Procedures and Federal Regulations (CFRs).
COLLECTION SPECIALIST I – APHERESIS
AMERICAN REDCROSS
08.2001 - 04.2003
- Perform all phases of platelet collections according to standard operation procedure and code of federal regulations to ensure safe blood products
- Perform quality control and equipment via protocol
- Demonstrate excellent customer service
- Oversee mobile operations as Charge Staff
- Trained new hires in daily duties of apheresis collections
- Perform phlebotomy using Amicus Devices.
COLLECTION TECHNICIAN II
AMERICAN REDCROSS
10.1998 - 08.2001
- Perform all phases of whole blood collections according to standard operation procedures, and code of federal regulation to ensure safe blood products
- Perform quality control and calibrations of equipment via protocol
- Demonstrate excellent customer service
- Oversee mobile operations as Charge Staff
- Trained new hires in daily duties of blood collections
- Perform phlebotomy according to Whole Blood procedures.
Skills
- Competence with Microsoft Office Suite (Word, Outlook)
- Excellent professional leadership skills
- Great Customer Service
- Quality Focused
- Data Analyst
- Critical Thinker
- Self-Starter
- Professional Development Expertise
Education Training
- US Army
- Quartermasters School, Ft Lee, VA
- Institute of Health Sciences, Ft Sam Houston TX
- WRAMC School of Phlebotomy, Washington DC
- Georgetown University Medical Center Internship (Phlebotomy) 120 Hours
- Certification-DRMS
Timeline
REGIONAL FIXED SITE BLOOD COLLECTIONS MANAGER
AMERICAN RED CROSS GREATER CHESAPEAKE AND POTOMAC REGION
01.2011 - 04.2023
FIXED SITE COLLECTIONS TEAM MANAGER
AMERICAN REDCROSS
05.2003 - 12.2010
COLLECTION SPECIALIST I – APHERESIS
AMERICAN REDCROSS
08.2001 - 04.2003
COLLECTION TECHNICIAN II
AMERICAN REDCROSS
10.1998 - 08.2001
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