GAIL DAILEY
Owensville,IN
Summary
Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures.
Overview
37
37
years of professional experience
Work History
Transportation Security Officer
Department Of Homeland Security
04.2021 - Current
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Perform pat-downs to look for unauthorized materials and weapons while treating passengers with respect and dignity at all times.
- Use critical thinking to identify dangerous objects on passengers and in baggage or cargo to prevent these items from being transported onto aircraft.
- Operate x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Screen passengers, cargo, and bags for prohibited and dangerous objects and materials.
- Served on EAC 2022-2023.
- Serve as QPR Gatekeeper.
- Currently completing IODP career plan for LTS0.
- Officer of Quarter December 2021.
- Model Officer two times.
- Completed Passenger Support Specialist Training.
- Completed On-the-Job Training Coach Baseline Training Class.
- Participated in airport shadowing Capstone Project at Saint Louis Lambert Airport.
- Often lead field trips through checkpoint explaining important role TSA plays in security to children and adults.
Gail's Melons & Produce
Self-employed Melon Farmer
03.1987 - 03.2021
- Supervised team of up to 30 employees.
- Assigned tasks and followed up to ensure they were completed.
- Worked beside my team to set standards of what I expected.
- Communicated with my team with respect and appreciation.
- Provided safe work environment.
- Developed relationships with customers to ensure crop was marketed proficiently.
- Maintained and repaired various farming equipment.
- Selected and purchased supplies and equipment such as seed, farm machinery, and livestock.
- Utilized chemical and non-chemical methods to protect crops from weeds and pests.
- Enforced proper storage of crops, fertilizers and materials used in agricultural production.
- Monitored weather conditions and adjusted irrigation and crop schedules accordingly.
- Visited fields regularly to inspect and estimate maturity dates of crops and damage due to weather.
- Monitored livestock health and administered medication and vaccinations at established intervals.
- Trained and supervised team members in proper use of farm equipment and safety protocols.
- Maintained detailed records of crop production.
- Identified, isolated and treated diverse pests and diseases in crops.
- Maximized operational profits by closely inspecting crops, assessing quality, and identifying problems such as disease or insects.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Coordinated inventories of seeds, chemicals, plant nutrients and tools to achieve business targets.
- Used skills to grow new plants from seeds, clippings, and bulbs.
- Managed operational records, administrative needs and marketing plans to promote business and strengthen revenue streams.
- Enforced strong safety and environmental protections to support habitats while preventing harm to employees or consumers.
- Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty.
- Used problem solving skills on daily basis.
- Provided exceptional customer service.
Department Supervisor
Lowes Home Improvement
02.2016 - 02.2020
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed team of up to 35 employees, delegated tasks and held each employee accountable for completing assignments.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Handled cash register, returns and refunds.
- Oversaw daily operational performance of Outside Lawn and Garden team.
- Built and designed large displays to planogram to promote specific products.
- Examined logs to verify completeness and accuracy of documentation.
- Performed weekly inventory.
- Employee of month.
- Served on Safety Team.
- Served on Voice Team.
- My Team received Courier and Press Platinum award for best garden center in Evansville two consecutive years. This was first times ever Lowe's had received platinum award.
Paraprofessional in Special Needs Preschool
South Gibson School Corporation
08.2008 - 12.2015
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Engaged and entertained children through recreational and educational activities.
- Communicated with parents to inform about child's progress and classroom behavior.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Supervised children during in-classroom activities and on playground.
- Encouraged children to interact with each other and participate in group activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Organized snack time.
- Taught children with creative approaches, methods, and techniques.
- Helped teacher prepare instructional material and displays.
- Enforced rules and instructions to maintain discipline.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Took part in professional development workshops to boost skills.
- Laminated teaching materials to increase durability under repeated use.
- Helped teachers manage bus loading and unloading.
- Assisted with school field trips and special events.
Education
No Degree - Emergency Medical Technician
Newburgh Fire Department
Newburgh, IN06.2005
No Degree - Paraprofessional
Ivy Tech Community College of Indiana
Indianapolis, IN2007
No Degree - Master Gardner
Ivy Tech Community College of Indiana
Evansville, IN05.2019
Skills
- Teamwork
- Situational Awareness
- Critical Thinking
- Leadership
- Passenger Support
- Passenger Interaction
- X-Ray Machine Operation
- Baggage Searching
- Screening Procedures
- Threat Management
Timeline
Transportation Security Officer
Department Of Homeland Security
04.2021 - Current
Department Supervisor
Lowes Home Improvement
02.2016 - 02.2020
Paraprofessional in Special Needs Preschool
South Gibson School Corporation
08.2008 - 12.2015
Gail's Melons & Produce
Self-employed Melon Farmer
03.1987 - 03.2021
No Degree - Emergency Medical Technician
Newburgh Fire Department
No Degree - Paraprofessional
Ivy Tech Community College of Indiana
No Degree - Master Gardner
Ivy Tech Community College of Indiana
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