Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Gail Denson

Certified Pharmacy Technician
East Dublin,GA

Summary

With over 20 years of experience as a customer-oriented Certified Pharmacy Technician, my expertise spans across various pharmacy settings including retail, hospital, long-term care, inpatient, and outpatient environments. Excels in accurately filling prescription orders while upholding the highest standards of confidentiality. Skilled in supporting quality improvement initiatives and adapting to changes in pharmacy procedures.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

VHA CLINICAL CONTACT CTR/VIRTUAL CARE
08.2024 - Current


  • Efficient, motivated and focuses on customer satisfaction
  • Under the authority of the VISN CCC Pharmacy Director or designee, is responsible for the technical management of all patient care assistance activities regarding pharmacy services in the CCC
  • Ensuring that the daily work assignments in this area are completed in a timely , efficient, and customer-oriented manner.
  • Strive to achieve First Contact Resolution (FCR) when possible.
  • Maintain a high degree of accurate productivity and performance while being extremely sensitive to the specific contribution to total patient care.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Certified Pharmacy Technician

Carl Vinson VA Medical Center
07.2018 - 08.2024


  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Counted, measured, and compounded medications following standard procedures.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
  • Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
  • Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
  • Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Developed and implemented improvements to pharmacy organization system.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Ensured proper disposal of hazardous waste materials following institutional policies and procedures to maintain a safe working environment for employees.
  • Assisted in maintaining Joint Commission accreditation standards through strict adherence to established policies and procedures regarding IV medication preparation and dispensing.
  • Improved workflow efficiency by regularly updating and organizing the inventory of medications, supplies, and equipment.
  • Assisted in minimizing patient wait times through efficient preparation and delivery of IV medications to nursing units.
  • Upheld a high standard of aseptic technique in the preparation of parenteral nutrition solutions, promoting positive patient outcomes.
  • Facilitated continuous learning within the pharmacy team through active participation in staff training sessions and educational workshops on relevant topics such as aseptic technique or new drug therapies.
  • Reduced medication errors with diligent attention to detail when calculating dosages and measuring ingredients.
  • Enhanced medication safety by accurately preparing and dispensing IV medications according to established protocols.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Certified Pharmacy Tech, Customer Service Rep.

DLH Solutions
09.2017 - 07.2018
  • Performed call center duties according to Meds by Mail policies and procedures and all applicable federal and state laws.
  • Assisted customers by answering questions, responding to inquiries and providing telephone refill orders.
  • Maintained accurate and accurate customer account information with manual process using CPRS.
  • Efficient and effective liaison between customer and pharmacist.
  • Accurately identified and requested pertinent missing customer information and corresponding with customer and provider for clarification.
  • Adhered to company policies and procedures to consistently achieve call time and quality standards.
  • Maintained 100% customer service satisfaction ratings through quality control.
  • Delivered excellent customer, resulting in consistent 100% customer satisfaction ratings.
  • Developed high empathetic client relationships and earned reputation for exceeding service standards.

Certified Pharmacy Technician

Gayco Healthcare
02.2002 - 09.2017
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Maintained patient confidence by keeping patient records information confidential.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Supported medical staff by providing organized and accurate medical records.
  • Maintained patient records in compliance with security regulations.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
  • Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
  • Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
  • Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
  • Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
  • Trained new clerks on proper record handling and documentation procedures to maintain quality standards.
  • Contributed to team meetings with suggestions for process improvements, leading to more efficient operations.
  • Updated patient records with new information to keep data current and accurate.
  • Collaborated with healthcare providers to update patient information, improving quality of care.
  • Maintained accuracy in electronic health records, ensuring compliance with healthcare regulations.
  • Converted paper records to digital format, contributing to more efficient retrieval system.
  • Responded to external requests for patient information, adhering to strict privacy regulations.
  • Streamlined patient record retrieval process, significantly reducing wait times for medical staff.
  • Conducted regular audits of medical records for completeness and accuracy, ensuring regulatory compliance.
  • Assisted in transition to new electronic health record system, minimizing disruptions in access.
  • Facilitated smooth communication between departments by providing timely access to patient records.
  • Supported billing department by verifying patient information, reducing errors in invoicing.
  • Organized storage of physical records, optimizing space utilization and accessibility.
  • Identified and rectified discrepancies in patient records, maintaining high levels of accuracy.
  • Ensured timely destruction of outdated records, maintaining compliance with retention policies.
  • Input data into computer programs and filing systems.
  • Tracked and monitored requests for medical records release.
  • Verified accuracy of patient information in medical records.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Scanned and uploaded medical records into electronic medical records system.
  • Followed up with medical staff regarding missing information in patient records.
  • Transcribed and entered patient medical information into electronic medical records systems.
  • Sorted and distributed incoming and outgoing medical records.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Assisted in preparation of medical reports for external parties.
  • Researched and resolved medical record discrepancies.
  • Assisted in training new staff on medical record processing and filing procedures.
  • Identified new methods to optimize medical records management.

Education

Associate Of Science - Pharmacy Technology

Heart of Georgia Technical School
Dublin, Ga
07.2018

High School Diploma -

East Laurens High School
East Dublin, Ga
09.1995

Skills

  • CPRS Knowledge
  • Confidentiality and HIPAA
  • Medication dispensing
  • Answering customer questions
  • Secure storage of medications
  • Medication Therapy Management
  • Manual and automated medication dispensing
  • Updating medication histories
  • Intravenous admixture preparation
  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • HIPAA regulations
  • Team collaboration
  • Filling prescriptions
  • Pharmaceutical calculations
  • Workflow optimization
  • Pharmacist support
  • Prescription interpretation
  • Drug storage procedures
  • Pharmacy and customer records management
  • Patient confidentiality
  • Advanced math skills
  • Pharmacy law compliance
  • Aseptic techniques
  • Inventory management
  • Compounding techniques
  • Regulatory compliance
  • HIPAA
  • Staff development
  • Drug inventory control
  • Sterile technique
  • New hire onboarding
  • Dosage form preparation
  • Prescription verification
  • Prescription management
  • Patient counseling
  • Drug utilization review
  • Time management
  • Multitasking and organization
  • Empathy and patience
  • Verbal and written communication
  • Medication preparation
  • Equipment operation
  • Record keeping
  • Drug classification
  • Proper labeling
  • Proper labeling procedures
  • Prescription labeling
  • Pharmacy operations
  • Stocking medications
  • Quality assurance and control
  • Medication storage
  • Troubleshooting malfunctioning equipment
  • FDA compliance
  • Refill requests
  • Medication safety protocols
  • Drug security
  • Patient paperwork
  • FDA and HIPAA compliance
  • Interpreting and processing medication orders
  • Drug safety
  • Supply restocking
  • Drug inventory management
  • Healthcare regulations
  • Operations support
  • Stocking shelves
  • Receiving incoming supplies
  • Prescription filling
  • Medication labels
  • Medication therapy management
  • Order verification
  • FDA drug safety guidelines
  • Interpreting orders
  • Verifying orders
  • Labeling prescriptions
  • Ordering and stocking medications
  • Supporting pharmacy operations
  • Resolving customer issues
  • Certified pharmacy technician (cpht)
  • Prioritization and organization
  • HIPAA compliance
  • Relationship building
  • Medication storage and labeling

Certification

  • CPhT- Certified Pharmacy Technician
  • PTCB Medication History Certificate
  • PTCB Controlled Substances Diversion Prevention Certificate
  • PTCB Technician Product Verification Certificate

Accomplishments

I have earned my certificates in PTCB Medication History, Controlled Substances Diversion Prevention and Technician Product Verification.

Timeline

Certified Pharmacy Technician

VHA CLINICAL CONTACT CTR/VIRTUAL CARE
08.2024 - Current

Certified Pharmacy Technician

Carl Vinson VA Medical Center
07.2018 - 08.2024

Certified Pharmacy Tech, Customer Service Rep.

DLH Solutions
09.2017 - 07.2018

Certified Pharmacy Technician

Gayco Healthcare
02.2002 - 09.2017

Associate Of Science - Pharmacy Technology

Heart of Georgia Technical School

High School Diploma -

East Laurens High School

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Gail DensonCertified Pharmacy Technician