Summary
Overview
Work History
Education
Skills
Timeline
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Gail Emanuele

Wauwatosa,WI

Summary

Proven leader in retail management with a track record of enhancing customer engagement and team development at Nordstrom. Expert in inventory management and customer consultations, achieving consistent sales goals through exceptional product knowledge and teamwork. Demonstrates a knack for fostering professional relationships and optimizing team performance, ensuring a standout shopping experience.

Overview

37
37
years of professional experience

Work History

Jo Malone Counter Manager

Nordstrom
08.2015 - Current
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Maintained cleanliness and organization of counter area, adhering to company standards at all times.
  • Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
  • Collaborated closely with vendors for timely delivery of orders while maintaining a healthy professional relationship.
  • Conducted regular staff training sessions for product knowledge and sales techniques.

Counter Manager

Boston Store
05.2008 - 08.2015
  • Promoted brand loyalty by creating personalized experiences for each customer during their visit.
  • Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Collaborated with team members to improve overall store performance and achieve targets.
  • Optimized counter space utilization by reorganizing displays based on product popularity or seasonal trends.
  • Analyzed sales trends to make informed decisions on promotional activities and product offerings.

Cosmetic Counter Manager

Marshall Fields
09.1987 - 08.2008
  • Improved overall efficiency at the cosmetic counter by implementing new organizational systems for inventory management.
  • Maintained up-to-date knowledge on industry trends and competitor offerings to provide informed guidance to customers.
  • Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
  • Achieved sales goals consistently by employing effective selling techniques and product knowledge expertise.
  • Fostered a positive work atmosphere through open communication channels among team members.
  • Provided exceptional customer service by addressing concerns promptly and maintaining a professional demeanor under pressure.
  • Delivered product demonstrations and sample applications, raising exposure of key brands.

Education

Cosmetologist -

John A Logan School of Cosmetology
Marian, Illinois

General -

Southern Illinois University Carbondale
Carbondale, IL

Skills

  • Customer Assistance
  • Customer Engagement
  • Food handling
  • Inventory counting
  • Product Knowledge
  • Team Development
  • Customer consultations
  • Teamwork and Collaboration
  • Team building
  • Self Motivation

Timeline

Jo Malone Counter Manager

Nordstrom
08.2015 - Current

Counter Manager

Boston Store
05.2008 - 08.2015

Cosmetic Counter Manager

Marshall Fields
09.1987 - 08.2008

Cosmetologist -

John A Logan School of Cosmetology

General -

Southern Illinois University Carbondale

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Gail Emanuele