Gail Estes

• Part time - Supervisor & Assistant Supervisor for various sports teams & special events.
• Resolved event-related issues promptly, leading to satisfied clients and positive feedback.
• Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
• Helped create memorable experiences by actively engaging with guests during interactive program elements.
• Upheld high standards of professionalism while representing various organizations at diverse events across multiple venues.
• Streamlined communication between event team members using walkie-talkies or other devices as needed during large-scale functions.
• Anticipated potential problems before they arose, proactively addressing them to minimize disruptions in event proceedings.
• Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
• Collaborated with event organizers to ensure a smooth flow of activities and maintain schedules.
• Enhanced event experiences by coordinating and executing seamless logistics and setups.

• Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
• Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
• Facilitated smooth closing processes by collaborating effectively with title companies, appraisers, and attorneys.
• Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
• Provided exceptional customer service while guiding borrowers through the entire loan process from pre-qualification to closing.
• Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
• Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
• Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.

• Monitor all life safety systems for all Michigan Medicine Hospitals & Clinics
• Streamlined communication between team members, fostering a collaborative environment for project success.

Facilities Maintenance

• Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
• Increased efficiency by streamlining coordination processes and implementing new organizational systems.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
• Streamlined vendor management processes, facilitating improved relationships.
• Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
• Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
• Negotiated contracts successfully with vendors.
• Entered data, generated reports, and produced tracking documents.
• Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Coordinate/Schedule multi shop projects including, maintenance, renovation and new construction, to ensure the best usage of shop resources and on-time delivery of projects for our customers.
• Extensive Skilled Trades & AFSCME Union Rules knowledge
• Provide exceptional customer service & administrative support.
• Work closely with all departments within Facilities Maintenance, University Facility Managers and University Faculty, Staff & Students.
• Process, reconcile & submit all bi-weekly & monthly time cards, & leave usage.