Gail Fisher
Topeka,KS
Summary
Qualified agent with a documented history of meeting and exceeding goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. I have contributed significantly to the previous work environment through efficient problem-solving abilities.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Platform/CXEC Agent
Hill's Pet Nutrition Inc.
Overland Park, KS
07.2019 - Current
- Provided customer service to clients through phone and email communication.
- I assist customers with placing orders, processing refunds, and troubleshooting any website issues.
- I have advanced knowledge of Stripe account maintenance and Stripe disputes.
- Currently, I am in training for Hill's HPSF.
Service Representative
AT&T
Topeka, KS
01.2001 - 07.2019
- Assisted customers with inquiries about services and billing issues.
- Educated customers on new products and service features.
- Issued sales orders to generate revenue.
- Served as back-office support for various internal departments.
Bank Teller
Mercantile Bank (Currently US Bank)
Topeka, KS
09.1997 - 08.1999
- Maintained cash drawer and balanced daily transactions.
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and service requests.
Education
Bachelor of Arts - Communications
Washburn University of Topeka
Topeka, KS05-1998
Associate of Arts - General Studies
Kansas City Kansas Community College
Kansas City, KS05-1995
Skills
- Performed Support Lead duties as a backup to assist Senior Agents
- Participated in the Pilot VCC Group that reports issues with MAX/VCC
- Stripe account maintenance/disputes
- Website troubleshooting
- HPSF training
- Accepted short term assignment for Work Force Management
Certification
- I was presented with a certificate of appreciation from my manager, Hayley Driskell, for exhibiting F.E.E.D (Focused, Empowered, Experimental and Digital) for the support I provided to the Support Leads on the HIlls tho Home Team.
Affiliations
- I was a participant in the Hills to Home Mentor Program
- Selected to participate in "side by sides" with other departments at Hill's.
Timeline
Platform/CXEC Agent
Hill's Pet Nutrition Inc.
07.2019 - Current
Service Representative
AT&T
01.2001 - 07.2019
Bank Teller
Mercantile Bank (Currently US Bank)
09.1997 - 08.1999
Bachelor of Arts - Communications
Washburn University of Topeka
Associate of Arts - General Studies
Kansas City Kansas Community College
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