Gail Fritter-Small
Lake Forest,CA
Summary
Results-oriented Portfolio Community Association Manager committed to ensuring a positive environment for residents and advocating for the Board of Directors. Adept at overseeing staff and maintenance teams and liaising between residents and board members. Highly proficient in building lasting relationships with key decision-makers, vendors, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Portfolio Community Association Manager, CCAM®
PowerStone Property Management
06.2022 - 08.2023
- Simultaneously serve multiple HOAs as the Community Manager and primary contact for the Association's Boards of Directors, Homeowners, and private contractors.
- Create agendas, board packets, and other correspondence for the Board of Directors and committee meetings per the state civil code.
- Complete Board Meeting Minutes
- Responsible for Association fiscal management, including accounts payable and monthly financial statement review.
- Develop an appropriate Annual Draft Budget for the Board of Directors' approval.
- Coordinate, attend, and have oversight of all client and board meetings.
- Participated in Town Hall Meetings
- Conduct routine property inspections, initiate correspondence for compliance, assign work orders, solicit bids, process architectural applications, prepare for and attend board meetings, and prepare and present all financials.
- Enforced compliance with community regulations and guidelines.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Developed and adhered to community budgetary restrictions in collaboration with the Board of Directors.
- Set and communicate deadlines and follow through on tasks for clients including resident homeowners, committees, and Boards of Directors.
On-Site Property Manager, LCAM®
ROBERT HALF RECRUITING
01.2020 - 07.2020
- Community Association Manager, large-scale Condominium Association: 18 Buildings, 248 Units, and 900,000 sq ft of grounds (common area)
- Responsible for day-to-day operations, including two full-time on-site maintenance employees, vendor management, and building and property maintenance.
- Completed Total Pipe Restoration project and mandatory Web Site Compliance per State requirements.
- Revised and maintained Association governing documents, including minutes.
- Analyzed and evaluated monthly and quarterly financial statements
- Orchestrated Maintenance schedules and work order tickets
- Prepared solicited bids and approved subcontracts for building services
Director of Operations, PCAM®
RCM, RESIDENTIAL & CONDOMINIUM ASSOCIATION MANAGEMENT
01.2018 - 01.2020
- Responsible for 30+ Homeowner's Associations (HOA's)
- Prepared and Conducted Annual Meetings, Annual Ballots, and Financials for the Board of Directors
- Processed Accounts Receivable/Payable via QuickBooks
- Completed property inspections and sent appropriate correspondence
- Processed Estoppels
- Improved Rental Programs with new technology and procedures
- Developed systems and procedures to improve operational quality and team efficiency.
- Negotiated with vendors, suppliers, and other stakeholders to acquire mutually beneficial contracts and agreements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Associate Property Manager
B & B REALTY GROUP
01.2010 - 01.2016
- Rental lease screening, background checks and maintenance repairs
- Maintained strong vendor relationships, purchase orders and quotes
- Staged rental property, took photos and utilized Social Media
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state and federal regulations.
- Generated professional networks by engaging in professional, industry and government organizations.
Office Manager Property Management
KEY Concierge
01.2010 - 01.2012
- Office Manager for exclusive and private Property Management and Concierge company who served Owners living on one of the islands.
- Displayed absolute discretion in handling confidential information for high-end clients.
- Provided specialty services and personal assistant duties.
- Coordinated special projects and managed schedules.
- Kept detailed track of household and maintenance inventory and schedules.
- Managed household budget by paying bills and balancing checking accounts.
Education
MBA -
Rollins College
Winter Park, FLBachelor of Science - Insurance And Risk Management
Ball State University
Muncie, INSkills
- Office Management & Administration
- Accounts Payable/Receivable
- Multi-Family Property Management
- Risk Management
- Budgeting
- Vendor Management
- Microsoft Office
- Exceptional Oral and Written Communication Skills
- Landscaping and Grounds Maintenance
- Customer Accounts Management
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
- Six Sigma Green Belt
Timeline
Portfolio Community Association Manager, CCAM®
PowerStone Property Management
06.2022 - 08.2023
On-Site Property Manager, LCAM®
ROBERT HALF RECRUITING
01.2020 - 07.2020
Director of Operations, PCAM®
RCM, RESIDENTIAL & CONDOMINIUM ASSOCIATION MANAGEMENT
01.2018 - 01.2020
Associate Property Manager
B & B REALTY GROUP
01.2010 - 01.2016
Office Manager Property Management
KEY Concierge
01.2010 - 01.2012
MBA -
Rollins College
Bachelor of Science - Insurance And Risk Management
Ball State University
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