Gail Glispie
Fontana,CA
Summary
Business Consultant with exceptional success in business-to-business sales and Government Bids Proven track record in exceeding sales goals, growing business, expanding territories and development of proposals and contract bids. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
23
23
years of professional experience
Work History
SR CUSTOMER SERVICE SPECIALIST
United Health Care
11.2023 - 11.2024
- Assisted with the development of departmental policies and procedures aimed at improving efficiency without compromising on customer satisfaction levels.
- Utilized CRM systems effectively to track customer interactio for rewards benefits,
- Conducted quality assurance evaluations on customer interactions, providing constructive feedback to enhance service delivery standards.
- Managed high-volume call center operations, ensuring prompt service and reduced wait times for customers.
SR CUSTOMER SERVICE SPECIALIST
United Health Care
11.2023 - 11.2024
- Assisted with the development of departmental policies and procedures aimed at improving efficiency without compromising on customer satisfaction levels.
- Utilized CRM systems effectively to track customer interactio for rewards benefits,
- Conducted quality assurance evaluations on customer interactions, providing constructive feedback to enhance service delivery standards.
- Managed high-volume call center operations, ensuring prompt service and reduced wait times for customers.
BUSINESS CONSULTANT II
FISERV/FIRST DATA
08.2019 - 10.2023
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Organized sales presentations and proposals and finalized contracts.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Provided individual consulting services and training for banking and financial institutions to increase their revenue and cost savings.
ASSISTANT VICE PRESIDENT
Bank Of America (Merchant Service)
10.2013 - 07.2019
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
MERCHANDISING MANAGER
BDS Marketing LLC
02.2012 - 09.2013
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Serviced accounts using prospecting, product marketing and merchandising techniques to enhance product awareness.
- Build displays and experience working with planograms.
- Achieved and exceeded sales goals in line with prescribed selling strategy.
- Inventory management as necessary per product assigned.
- Generated bar graphs, trend lines and pie charts to represent sales data.
GOVERNMENT MAJOR ACCOUNTS EXECUTIVE
Canon Business Solutions
10.2001 - 01.2012
- Built senior executive relationships at target accounts and aligned solutions to business needs.
- Monitored client satisfaction and prioritized issue resolution for superior customer experiences.
- Documented critical sales activities and conversations with customers and updated CRM solution.
- Prepared sales presentations for clients showing success and credibility of products.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Worked collaboratively with departments to increase success with bid opportunities, winning bids in excess of one million dollars.
Education
Business Administration/Accounting
Cal State University Long Beach
Long Beach, CASkills
- Staff Management
- Merchant Services
- Business Development
- Account Management
- Solutions Consultation
- CRM
- Government Sales
- Merchandising
- Coaching and mentoring
- Call center experience
Timeline
SR CUSTOMER SERVICE SPECIALIST
United Health Care
11.2023 - 11.2024
SR CUSTOMER SERVICE SPECIALIST
United Health Care
11.2023 - 11.2024
BUSINESS CONSULTANT II
FISERV/FIRST DATA
08.2019 - 10.2023
ASSISTANT VICE PRESIDENT
Bank Of America (Merchant Service)
10.2013 - 07.2019
MERCHANDISING MANAGER
BDS Marketing LLC
02.2012 - 09.2013
GOVERNMENT MAJOR ACCOUNTS EXECUTIVE
Canon Business Solutions
10.2001 - 01.2012
Business Administration/Accounting
Cal State University Long Beach
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