Gloria Greger
New Richmond,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Addiction Counselor
Adams Recovery Center
Loveland, OH
06.2021 - Current
- Conducted assessments of clients to identify problem areas and develop appropriate interventions.
- Participated in weekly team meetings to discuss client progress and coordinate interdisciplinary care plans.
- Maintained accurate client records according to agency policies while ensuring confidentiality of all information in accordance with HIPAA regulations.
- Provided individual and group counseling to individuals suffering from addiction.
- Coordinated case management services with outside agencies such as probation departments or court systems.
- Maintained clinical documentation for each case with detailed and timely updates.
- Helped clients transcend addiction and rebuild lives by empowering each with knowledge and skills.
- Assisted management with designing and implementing program of individual and group therapy sessions.
- Partnered with clients to inspire and help maintain positive life changes.
- Facilitated psycho-educational groups focused on relapse prevention, anger management, stress reduction, and life skills development.
- Collaborated with other professionals including medical staff, social workers, psychiatrists, psychologists and family members to provide comprehensive care for clients.
Addiction Counselor
Pinnacle Treatment
Milford, OH
01.2019 - 06.2021
- Conducted assessments of clients to identify problem areas and develop appropriate interventions.
- Participated in weekly team meetings to discuss client progress and coordinate interdisciplinary care plans.
- Maintained accurate client records according to agency policies while ensuring confidentiality of all information in accordance with HIPAA regulations.
- Provided individual and group counseling to individuals suffering from addiction.
- Coordinated case management services with outside agencies such as probation departments or court systems.
- Maintained clinical documentation for each case with detailed and timely updates.
- Collaborated with team members to monitor treatment progress and improve individual clients' plans.
- Facilitated psycho-educational groups focused on relapse prevention, anger management, stress reduction, and life skills development.
Recreational Vehicle Sales
Colerain Trailer Center
Cincinnati, OH
11.2015 - 06.2019
- Negotiated prices with customers and closed sales transactions.
- Performed administrative tasks such as filing documents, entering data into the system and scheduling appointments.
- Conducted follow-up calls after purchase to ensure satisfaction with the vehicle purchased.
- Analyzed customer feedback surveys to identify areas for improvement in service quality.
- Greeted customers and provided assistance with selecting vehicles.
- Provided detailed product information to customers about features, options, warranties and financing terms.
- Prepared paperwork related to sales transactions such as contracts, loan applications and registration forms.
- Attended weekly team meetings to discuss performance goals and strategies.
- Assisted customers in arranging trade-in appraisals for their existing vehicles.
- Followed up with customer inquiries regarding vehicle maintenance or repairs.
- Participated in events such as auto shows or community outreach programs to promote the dealership's services.
- Demonstrated vehicle capabilities, operation and features to customers.
- Organized test drives for prospective buyers at various locations around the city.
- Adhered to company policies and procedures when handling customer complaints or disputes.
- Conducted market research on competitors' products, services and prices.
- Provided excellent customer service by maintaining a friendly attitude at all times.
Recreational Vehicle Sales Consultant
Holman Motors
Batavia, OH
06.2009 - 09.2015
- Negotiated prices with customers and closed sales transactions.
- Provided excellent customer service by maintaining a friendly attitude at all times.
- Prepared paperwork related to sales transactions such as contracts, loan applications and registration forms.
- Adhered to company policies and procedures when handling customer complaints or disputes.
- Conducted follow-up calls after purchase to ensure satisfaction with the vehicle purchased.
- Organized test drives for prospective buyers at various locations around the city.
- Demonstrated vehicle capabilities, operation and features to customers.
- Provided detailed product information to customers about features, options, warranties and financing terms.
- Attended weekly team meetings to discuss performance goals and strategies.
- Greeted customers and provided assistance with selecting vehicles.
- Performed administrative tasks such as filing documents, entering data into the system and scheduling appointments.
- Participated in events such as auto shows or community outreach programs to promote the dealership's services.
- Maintained a current knowledge of all products, services, pricing plans and new product launches.
- Assisted customers in arranging trade-in appraisals for their existing vehicles.
Recreational Vehicle Sales
Colerain Trailer Center
Cincinnati, OH
01.1999 - 05.2009
- Negotiated prices with customers and closed sales transactions.
- Performed administrative tasks such as filing documents, entering data into the system and scheduling appointments.
- Conducted follow-up calls after purchase to ensure satisfaction with the vehicle purchased.
- Analyzed customer feedback surveys to identify areas for improvement in service quality.
- Greeted customers and provided assistance with selecting vehicles.
- Provided detailed product information to customers about features, options, warranties and financing terms.
- Prepared paperwork related to sales transactions such as contracts, loan applications and registration forms.
- Assisted customers in arranging trade-in appraisals for their existing vehicles.
- Attended weekly team meetings to discuss performance goals and strategies.
- Followed up with customer inquiries regarding vehicle maintenance or repairs.
- Participated in events such as auto shows or community outreach programs to promote the dealership's services.
- Organized test drives for prospective buyers at various locations around the city.
- Adhered to company policies and procedures when handling customer complaints or disputes.
- Provided excellent customer service by maintaining a friendly attitude at all times.
- Developed relationships with local businesses to increase brand awareness.
- Maintained a current knowledge of all products, services, pricing plans and new product launches.
- Followed up with customers to build long-term relationships and successful referrals.
Education
Associate of Arts -
Cincinnati State Technical And Community College
Cincinnati, OH07-2024
Skills
- Client Advocacy
- Law Enforcement Collaboration
- Motivational Interviewing
- Behavior Modification
- Referral Coordination
- Organizational Skills
- Decision-Making
- Problem-solving aptitude
- Attention to Detail
- Active Listening
- Excellent Communication
- Clinical Documentation
- Self Motivation
- Problem-Solving
- Time management abilities
- Multitasking
- Professional Demeanor
- Effective Communication
- Written Communication
- Adaptability and Flexibility
- Patient Advocacy
- Reliability
- Emotional Intelligence
- Professionalism
- Problem-solving abilities
Affiliations
- Art and Art Shows. I am an acrylic artist and enjoy the peace of mind of art.
Accomplishments
- RV top sales individual
- Speaker across the country for folks who suffer from substance use disorder or alcoholism.
Certification
- CDCA II - Addiction Counseling
- Pursuing Associate of Arts Degree - Graduate in 2024
References
References available upon request.
Timeline
Addiction Counselor
Adams Recovery Center
06.2021 - Current
Addiction Counselor
Pinnacle Treatment
01.2019 - 06.2021
Recreational Vehicle Sales
Colerain Trailer Center
11.2015 - 06.2019
Recreational Vehicle Sales Consultant
Holman Motors
06.2009 - 09.2015
Recreational Vehicle Sales
Colerain Trailer Center
01.1999 - 05.2009
Associate of Arts -
Cincinnati State Technical And Community College
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