Gail Griffin
Chattanooga,TN
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance. Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
• Recruited, hired, supervised, scheduled and motivated a staff of up to 15 employees, Trained staff
to enhance customer service, improve productivity and morale by initiating systems for accountability
and by instituting effective training programs
• Achieved recognition from the Regional Planning Commission 2004 and "Most Improved Property of
2015" and Received "Best Performance Award" at a family site in customer satisfaction
• Developed efficiency-enhancing workflow/process improvements that made it possible to
accommodate increasing responsibilities necessitated by staff reductions. Decreased office
expenditures by 15% by implementing needed controls on stock/supplies and standardizing ordering
procedures.
• Revised flat rent schedule, decreased turnaround time per unit as well as decreased utility usage by
implementing "Ways of Conserving Energy".
Overview
24
24
years of professional experience
Work History
Consultant
Tax Credit And HUD
09.2015 - Current
- Explain leases and the types of property residents are living on to help with appeals process if being
evicted - Attend Court if necessary
- Explain REAC Preparation and help with preparing for LIHTC and HUD
Audits. Able to explain 24 & 26 CFRs, EIV requirements and the 4350 Manua - Analyzed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Created and developed detailed work plans to meet business priorities and deadlines.
Regional Property Director
Millennia Housing Management
04.2017 - 06.2023
- Overseeing over 2000 units, 64 staff members 13 properties, 10 cities, 3 states , TN, KY, and FL
- Overseeing 13 other properties and assisting as needed with MOR's, REAC, Lender Inspections,
Compliance Issues, Site Reviews, Training all staffs in Company Policies as well overseeing all additional
purchases in portfolio. - Travel 30%, responsible for Corporate Card allocated to each property.
- Received 93 on last REAC in March 2018.
- Assist with other Portfolio's including Florida & Kentucky. Handle OneSite
issues for 16 Properties. - Conducted performance reviews and selected, trained and terminated employees to develop effective teams.
- Mentored property managers and presented status reports to senior leadership.
- Supported site team in addressing tenant concerns through conflict resolution and mediation.
- Developed, implemented and adjusted operational policies and procedures.
Property Manager
Millennia Housing Management LTD.
06.2016 - 04.2017
- The Overlook Apartments - Processing applications and income certifications, Supervising maintenance
and other staff members at the property. - Providing management with weekly and monthly financial
support, Ensuring that all Section 8 and HUD regulations are adhered to as well as LIHTC and 236
programs, Marketing property and increasing traffic, - Ensuring that the property's curb appeal is
impeccable, Providing excellent customer service. Promoted after 1 year of service. - Reviewed financial forecasts, budget and operational goals.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Negotiated vendor contracts and presented to owners for approval.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
Senior Property Manager
PK Management
01.2012 - 08.2015
- Responsible for managing Patten Towers Elderly/Disabled Property (221 Units), Horizon Square
Apartments in Cleveland, TN (92 units), Forrest Creek in Knoxville, TN (72 units) also assisted Regional
Manager with 6 other TN Properties - Work with Maintenance Supervisor to ensure timely preparation of rent ready apartments to fully
meet the demand of the market. - Property management, safety standards and employee and resident
responsibility. - Help determine, implement and follow up on any corrective action plans for deficiencies
found at property. - Also, responsible for taking care of all escalated complaints from residents. 221 Units
of S8/SR units and Tax Credit Units. - Mentor, coach, supervise and develop site
staff. - Management plans including human resources, investment
objectives, compliance goals marketing, and asset quality. - Investigated and resolved any tenant complaints.
- Attracted tenants by advertising vacancies and personally showed units to potential renters.
- Maintained building systems by working with maintenance services and supervised repairs.
Business Manager
Pinnacle AMS
01.2011 - 01.2012
- Supervise day-to-day operations of entire on-site team, human resources by ensuring that all policies
and procedures are being followed. - Maintain effective on-site staff through interviewing, hiring, and terminating as necessary
- . Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
- Manage and maintain all aspects of overall community budget and finances.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
Community Manager
Chattanooga Housing Authority
03.2007 - 05.2011
- Responsible for managing 8 Scattered Sites.
- Negotiated leases and rental agreements, management of
tenant files and tenant complaints. - Maintained 100% occupancy and 99% collections
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
Senior Community Manager
Lawler Wood, LLC
03.2004 - 08.2007
- Managed 4 properties, The Overlook, Dodson Avenue Apartments, Hill City Terrace and Alexian Court,
worked closely with Alexian Brothers. - Awarded first annual Excellence Award from the Chattanooga
Hamilton County Regional Planning Agency as an outstanding example of Resident Development - Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
HJ Russell Portfolio Manager
Chattanooga Housing Authority
03.2000 - 01.2003
- Manage 311 - 340 Units continually recognized for occupancy maintained 100%, accounts receivables
less than 1% uncollected promoted. - Repeatedly recognized for expertise in current responsibilities for
coordinating all office functions and supervising a team of eight: two administrative professionals and
six maintenance staff. - Operations Manager/Tax Secretary - Alloy & Hazlett, Lewis & Beiter, PLLC
Served as executive assistant to the management team, handled a busy phone system, functioned as
primary liaison to customers and ensured a consistently positive customer experience. - Supervised Crew of 12-15, managed the transfer of merchandise from Tennessee to Virginia, inspected
inventory for accurate count, color and sizes, prepared detailed logs. - Facilitated portfolio performance review and implemented new strategies.
- Communicated market developments, portfolio changes and annual performance information to clients.
- Developed rebalancing strategies to minimize risk exposures.
- Provided strategy advice to high net worth clients.
Education
Edmondson Junior College
Chattanooga, TNSkills
- REAC (10 years)
- OPERATIONS (10 years)
- INVENTORY (10 years)
- OPERATIONS MANAGER (10 years)
- AWARDs (10 years)
- Section 8 (10 years)
- LIHTC (10 years)
- Fair Housing Regulations (10 years)
- Contract Negotiation
- Property Management (10 years)
- Yardi
- OneSite (8 years)
- Key Skills
- Tax Credit Specialist
- Office Management
- Housing Choice Vouchers
- Teambuilding & Supervision
- Staff Development & Training
- Policies & Procedures Manuals
- Cost Analysis
- Timeline Development
- Staff Management
- Operations Analysis
Timeline
Regional Property Director
Millennia Housing Management
04.2017 - 06.2023
Property Manager
Millennia Housing Management LTD.
06.2016 - 04.2017
Consultant
Tax Credit And HUD
09.2015 - Current
Senior Property Manager
PK Management
01.2012 - 08.2015
Business Manager
Pinnacle AMS
01.2011 - 01.2012
Community Manager
Chattanooga Housing Authority
03.2007 - 05.2011
Senior Community Manager
Lawler Wood, LLC
03.2004 - 08.2007
HJ Russell Portfolio Manager
Chattanooga Housing Authority
03.2000 - 01.2003
Edmondson Junior College
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