Gail Groves
Richmond,VA
Summary
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Campus Security Officer
RMC Events
12.2018 - Current
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
- Notified police, fire department and emergency services of on-campus incidents.
- Utilized radio, telephone and [Type] communications equipment to contact other on-campus personnel and external authorities.
- Served as initial contact for campus visitors and provided directions to specific buildings, events and [Type].
- Documented safety and security incidents using preset guidelines and methods.
Housekeeper Supervisor
Aramark
11.2013 - 12.2018
- Managed staff of 10 housekeepers.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
Housekeeping Supervisor
ServiceMaster
02.2013 - 11.2013
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
Security Officer
Admiral Security
02.2012 - 01.2013
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Education
Associate of Applied Science - Massage Therapy
Centura College
Richmond, VA08.2008
High School Diploma -
S.J. Tilden High School
Brooklyn, NY06.1982
Skills
- CPR Certified
- Federal and State Regulation Compliance
- Crisis Management Plans
- Battery Jumping
- Team Player
- Control Crowd
- Campus Patrol
Timeline
Campus Security Officer
RMC Events
12.2018 - Current
Housekeeper Supervisor
Aramark
11.2013 - 12.2018
Housekeeping Supervisor
ServiceMaster
02.2013 - 11.2013
Security Officer
Admiral Security
02.2012 - 01.2013
Associate of Applied Science - Massage Therapy
Centura College
High School Diploma -
S.J. Tilden High School
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