Gail Harris
Oak Point,United States
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 20-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
40
40
years of professional experience
Work History
Business Sales Manager - Inside
FEDEX SERVICES
01.2006 - 01.2024
- Steered high-performing sales team, escalating revenue and customer retention
- Recruited, mentored, and trained sales account executives
- Optimized resource utilization for enhanced customer satisfaction
- Devised bespoke pricing programs with pricing analysts
- Exceeded sales targets by 20% through strategic leadership
- Optimized sales funnel management, increasing conversion rates by 15%
- Enhanced team skill sets through targeted coaching, lifting overall productivity
- Streamlined client reporting processes, improving transparency and trust
- Analyzed market trends to realign sales tactics effectively
- Fostered a collaborative team environment, enhancing dynamics
- Energized team to surpass performance benchmarks consistently.
High School Math Teacher
GARLAND INDEPENDENT SCHOOL DISTRICT
01.2001 - 01.2006
- Pioneered an after-school tutoring program catering to diverse student backgrounds
- Fostered strong work ethics among students
- Implemented innovative teaching strategies for effective learning
- Elevated student achievement through innovative after-school tutoring
- Fostered inclusive learning environment, enhancing student engagement
- Pioneered math curriculum reforms, increasing student interest and comprehension
- Analyzed diverse student needs to tailor effective math teaching strategies
- Championed student success, leading to multiple teaching award nominations
- Boosted student math scores by integrating applied learning techniques.
Independent Business Consultant
01.2000 - 01.2001
- Spearheaded consultative solutions for Celgene Corporation
- Achieved inclusion in the annual sales report
- Demonstrated expertise in strategic business consulting
- Resolved complex business problems
- Boosted multimillion-dollar client's performance
- Boosted Celgene's ROI by strategizing optimal solutions as an Independent Business Consultant
- Analyzed market trends to deliver tailored solutions, enhancing client satisfaction at Celgene
- Pioneered innovative consulting strategies that were highlighted in the annual sales report
- Focused on meticulous market analysis to improve Celgene's strategic positioning in 2000-2001
- Energetically led Celgene to achieve top-tier sales performance through expert consulting
- Drove Celgene's strategic initiatives, leading to a significant uptick in annual sales performance.
Program Manager
AMERISOURCEBERGEN
01.1998 - 01.2001
- Led daily operations, optimizing service for healthcare providers and pharmaceutical manufacturers
- Implemented innovative services to enhance patient outcomes and reduce costs
- Elevated revenue by $500K through strategic client research and program management
- Boosted client retention by 15% via targeted customer engagement initiatives
- Streamlined supply chain processes, enhancing efficiency by 12%
- Developed staff training programs that boosted team skills and morale
- Increased operational efficiency by optimizing logistics and workflow management
- Enhanced team performance through tailored coaching and development initiatives
- Fostered a culture of continuous improvement, increasing team adaptability
- Orchestrated a strategic pivot to emerging markets, broadening company scope.
Call Center Supervisor
EXCEL TELECOMMUNICATIONS
01.1996 - 01.1998
- Spearheaded a customer service team in the telecom sector, focusing on residential, commercial, and carrier clients
- Implemented strategies to boost overall productivity
- Possessed strong leadership skills in recruiting, training, and overseeing call center staff
- Boosted call center efficiency by implementing innovative training methods
- Ensured call accuracy through rigorous quality control processes
- Pioneered customer resolution tactics, reducing complaint escalations
- Empowered team through targeted skill development and motivational leadership
- Elevated team performance by 20% through strategic leadership and training
- Fostered a collaborative team environment to boost morale and productivity.
Office Supervisor
UNITED PARCEL SERVICE
01.1991 - 01.1995
- Spearheaded operational excellence at UPS as Office Supervisor
- Consistently exceeded set quotas from 1991 to 1995
- Mastered diverse operational tasks with precision
- Implemented innovative problem-solving strategies
- Significantly raised efficiency, surpassing employer expectations
- Enhanced team morale and cooperation through effective leadership at UPS
- Analyzed workflow processes to identify and implement crucial improvements at UPS
- Streamlined office operations, boosting workflow efficiency by optimizing task allocations
- Drove process optimizations that enhanced operational throughput and team performance
- Fostered a collaborative work environment that enhanced team productivity and satisfaction
- Optimized document flow, reducing processing time by 20% at UPS.
Field Sales AE
UNITED PARCEL SERVICE
01.1989 - 01.1991
- Identified and capitalized on sales opportunities using strategic consultative selling techniques
- Mastered and swiftly promoted new service offerings, driving territory growth
- Analyzed market trends to tailor client engagements, enhancing customer satisfaction and retention
- Maintained meticulous records to track sales progress and forecast future trends
- Elevated regional sales by 20% through strategic client partnerships and market analysis
- Optimized sales tactics by analyzing performance data, boosting client acquisition
- Energetically engaged with new markets, achieving high customer retention through tailored solutions
- Ensured record accuracy, facilitating precise sales forecasts and operational planning
- Surpassed sales targets by initiating effective client follow-up protocols.
PT Hub Supervisor
UNITED PARCEL SERVICE
01.1984 - 01.1989
- Oversaw daily operations at UPS hub, ensuring efficiency and punctuality
- Implemented safety protocols, reducing workplace incidents by 20%
- Streamlined hub processes, enhancing customer satisfaction
- Mentored 15 new employees, fostering a collaborative team environment
- Implemented innovative sorting techniques to expedite package dispatch
- Refined tracking systems to ensure 99% delivery accuracy
- Designed a peer-review system that improved team morale and productivity
- Boosted delivery efficiency, achieving a 99% on-time rate
- Enhanced employee retention by implementing engaging training programs
- Maintained strict adherence to safety standards, minimizing risks.
Education
M.B.A. - Organizational and Industrial Psychology
UNIVERSITY OF PHOENIX
PHOENIX, ARIZONA05.2012
B.S. - Business Administration
AMBERTON UNIVERSITY
GARLAND, TEXAS05.1991
Skills
- New business development (Expert)
- Market expansion (Experienced)
- Key account management (Expert)
- Sales territory management (Expert)
- Opportunity identification (Expert)
- Closing strategies (Expert)
- Mentoring (Expert)
- Developing sales teams (Expert)
- Interpersonal skills (Expert)
- Communication skills (Expert)
- Customer satisfaction (Expert)
- Company profitability (Experienced)
- Microsoft Suite
- Salesforce
Websites
Affiliations
- American Association of Notaries
- American Marriage Ministries
- Garland Sports Hall of Fame - Board Member
- Garland Legends Organization - Board Member
Personal Information
Title: Strategic Planning Business Development Manager
Timeline
Business Sales Manager - Inside
FEDEX SERVICES
01.2006 - 01.2024
High School Math Teacher
GARLAND INDEPENDENT SCHOOL DISTRICT
01.2001 - 01.2006
Independent Business Consultant
01.2000 - 01.2001
Program Manager
AMERISOURCEBERGEN
01.1998 - 01.2001
Call Center Supervisor
EXCEL TELECOMMUNICATIONS
01.1996 - 01.1998
Office Supervisor
UNITED PARCEL SERVICE
01.1991 - 01.1995
Field Sales AE
UNITED PARCEL SERVICE
01.1989 - 01.1991
PT Hub Supervisor
UNITED PARCEL SERVICE
01.1984 - 01.1989
M.B.A. - Organizational and Industrial Psychology
UNIVERSITY OF PHOENIX
B.S. - Business Administration
AMBERTON UNIVERSITY
Similar Profiles
Felicia JohnsonFelicia Johnson
Training Lead- Claims Department at FedEx ServicesTraining Lead- Claims Department at FedEx Services
Richard LipfordRichard Lipford
Sr. Employee Solutions Administrator at FedEx ServicesSr. Employee Solutions Administrator at FedEx Services
Lorenzo BrownLorenzo Brown
PROJECT MANAGEMENT ANALYST at FedEx ServicesPROJECT MANAGEMENT ANALYST at FedEx Services
Joyce FeigelesJoyce Feigeles
Director of Sales at FedEx ServicesDirector of Sales at FedEx Services
DIANE ADEBIAYEDIANE ADEBIAYE
Account Payable Specialist at American Association of Procurement, Supply Chain & Tourism ManagementAccount Payable Specialist at American Association of Procurement, Supply Chain & Tourism Management