Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Additional Information
Timeline
Generic

Gail Hazelwonder

Kill Devil Hills,NC

Summary

Results-driven professional provides expertise in customer relations and sales management. Successfully establishes relationships with clients and delivers quality service. Agile individual with excellent communication and customer service skills.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Branch Manager

First National Bank
05.2021 - Current

    • Conducting financial reviews with personal & business clients.
    • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
    • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
    • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
    • Maintained friendly and professional customer interactions.
    • Adhere to compliance regulations & passing internal audits.

Personal Banking Rep III

First National Bank
08.2014 - 05.2021
    • Building relationships with local business owners, consulting to offer products & services to help support their business.
    • Collaborate with internal partners such as mortgage, wealth, & treasury services.
    • Increased customer satisfaction by providing personalized banking solutions and exceptional service while achieving sales targets.
    • Participated in community events as representative of bank, fostering goodwill within local area.
    • Facilitated loan application processes for personal clients, guiding them through requirements documentation completion to approval stages smoothly.

Financial Service Representative

TD Bank
07.2011 - 08.2014
    • Established client relationships while increasing branch profits.
    • Enhanced customer satisfaction by providing personalized banking solutions and exceptional service.
    • Worked effectively in fast-paced environments.
    • Self-motivated, with strong sense of personal responsibility.
    • Excellent communication skills, both verbal and written.
    • Self-motivated, with a strong sense of personal responsibility.

Licensed Financial Specialist

WACHOVIA BANK
08.2007 - 07.2011
    • Enhanced revenue growth by identifying new business opportunities and cultivating strong client relationships.
    • Excelled in mortgages sales in turbulent time.
    • Initiated conversations with clients to uncover financial needs, cross-sell products and services and make referrals to business partners to meet sales goals.
    • Tailored financial advice and investment recommendations during client reviews.
    • Collaborated with cross-functional teams to ensure seamless client experiences and well-rounded strategies.
    • Increased client satisfaction by providing tailored financial advice and investment recommendations.

Loan Officer

NATIONSTAR MORTGAGE (Centex Home Equity)
03.2004 - 08.2007
  • Excelled as loan officer in originating/selling mortgages business to business.
  • Building and developing strong relationships with brokers.
  • Maintained strict confidentiality of bank records and client information.
  • Developed strong internal relationships with Underwriting and Processing.

Team Supervisor/Account Representative

CENTRIX DENTAL, INC.
02.1997 - 03.2004
    • Conducted sales calls for 1,700 accounts within territory as part of strategic phone sales approach consistently exceeding sales targets.
    • Collaborated with upper management to establish performance goals for team and develop strategies for achieving them.
    • Facilitated strong relationships between teams and other departments leading to improved cross-functional collaboration.
    • Tasked with participating in trade shows and showcasing new dental products during presentations.
    • Coached and trained the sales team in effectively promoting & selling new dental products.

Education

High School Diploma -

Shelton High School
Shelton, CT

Skills

    • Excellent written and verbal Communication skills
    • Results driven; Initiative-taking; Adaptable
    • Excel in Multi-tasking; Time Management; Collaboration
    • Engaging audiences during Presentations
      • Attention to Detail
      • Customer Service
      • Excellent work ethic
      • Client Relationship Building

Certification

  • Life, Accident & Health Licenses
  • NMLS
  • Notary

Volunteer Experience

  • Chamber of Commerce/Diplomat -prospect new businesses
  • Successfully completed Leadership Program through the Chamber of Commerce
  • Women's Entrepreneurs

Additional Information

  • Notary
  • Life & Health Insurance License
  • NMLS
  • Chamber of Commerce Diplomat

Timeline

Branch Manager

First National Bank
05.2021 - Current

Personal Banking Rep III

First National Bank
08.2014 - 05.2021

Financial Service Representative

TD Bank
07.2011 - 08.2014

Licensed Financial Specialist

WACHOVIA BANK
08.2007 - 07.2011

Loan Officer

NATIONSTAR MORTGAGE (Centex Home Equity)
03.2004 - 08.2007

Team Supervisor/Account Representative

CENTRIX DENTAL, INC.
02.1997 - 03.2004

High School Diploma -

Shelton High School

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Gail Hazelwonder