Gail Henderson
Bolivar,PA
Summary
Organized and driven Multi Skilled Tech with 30+ years of experience. Excellent communication and interpersonal skills. Strong attention to detail and organizational abilities. Multitask and work effectively. My strong knowledge of medical terminology and health insurance will help streamline office activities and provide efficient care for patients.
Overview
34
34
years of professional experience
1
1
Certification
Work History
MEDICAL ASSISTANT/RECEPTIONIST
Prime Care Providers
10.2024 - Current
- Responsible for assisting healthcare providers in delivering quality patient care. Duties include administrative tasks, scheduling appointments, maintaining patient records, handle phone calls, inquiries, and assist with billing and coding tasks as needed.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Promoted a positive work environment by serving as a reliable resource for colleagues seeking assistance or guidance.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
MULTI SKILLED TECH
CPG Western PA Orthopedics
01.2020 - 01.2024
- Obtains and verifies all insurances, demographic and financial information with each registration. Updates the information as needed. Obtains copies of insurance cards for the EMR.
- Obtains and prepares all patient charts for the physician practice.
- Accepts patient payments for bills, co-pays, etc. and documents accordingly with receipt given to the patient.
- Posts payment in the IDX accordingly, prepares audit journal and balances daily receipts. Prepares daily deposits accordingly. Takes deposit to the bank each day.
- Discharges patients from clinic with their instructions after being seen by a physician or physician assistant.
- Maintains confidentiality of all patient information in accordance with departmental policies and procedures.
- Faxes out reports, receives incoming faxes and distributes accordingly.
- Files dictation, reports, labs, etc. on patient’s charts.
- Answers all incoming phone calls in a courteous manner, taking accurate messages and routing them accordingly and in a timely fashion.
MEDICAL BILLER
UPMC Ear, Nose and Throat
01.2015 - 01.2020
- Transmits electronic claims weekly to insurance carriers.
- Prints and submits all insurance claims weekly to primary and secondary carriers.
- Resubmits insurance claims for all delinquent accounts.
- Maintains organized filing system for all Explanation of Benefits.
- Consistently follows up with insurance companies for unpaid claims older than 60 days.
- Follows up with insurance companies for all processing errors until issues are resolved.
- Runs bimonthly patient statements.
- Runs monthly lists of patient accounts delinquent of payment greater than 60 days.
- Handles billing inquiries from patients or carriers with tact and timeliness.
- Accurately and timely posts insurance and patient payments.
RECEPTIONIST
UPMC Ear, Nose and Throat
01.2015 - 01.2020
- Accurately enters patient demographics, statistics and insurance data into computer system. Answers telephone in a pleasant and timely manner. Takes accurate, clear and complete messages, delivers them in a timely manner. Schedules patient appointments. Cancels and reschedules patient appointments. Create patient charts for their appointments. Check in patients at the receptionist desk. Scans in insurance card and photo id. Confirms demographics for each patient. Checks out patient after appointment. Schedules follow up, collects co-pays and prints out orders for patient.
RECEPTIONIST
INDIANA AUDIOLOGY
01.2014 - 01.2015
- Check in patients. Answer telephones. Receive and process products. Use of Quickbooks to process payments, reports and inventory. Ability to input and track sales revenues and balance accounts daily, weekly and monthly. Prepared daily, weekly and monthly reports as directed. Demonstrated and sold hearing devices, batteries, and other special products as designed by the practice. Performed minor hearing aid repairs as allowed by state law such as battery door, receiver checks and cleaning.
- CUSTOMER SERVICE: Opened the office and ensured the front office is in order. Retrieved phone messages and prioritized return phone calls. Greeted, assisted and directed customers who came to the practice. Answered incoming calls and guided customers to the appropriate service. Scheduled all appointments. Confirmed next day appointments. Tracked referral source for all customers. Shipped and received hearing devices and products. Prepare financial arrangements as well as sending monthly statements. Collected and recorded payments. Completed bank deposits.
ALLERGY RECEPTIONIST
EAR, NOSE AND THROAT ASSOCIATES
01.2005 - 01.2014
- Check in a high volume of patients with keen attention to detail and accuracy. Request prior authorizations, referrals and submit for reimbursements. Collect co-pays and payments due on outstanding balances. Verify insurances.
MEDICAL TRANSCRIPTIONIST – RADIOLOGY DEPARTMENT
UPMC LEE REGIONAL
01.1992 - 01.2005
- Using digital dictation, transcribed all imaging reports.
Education
Certified Professional Coder - Apprentice
AAPC
Salt Lake City, UTMedical Transcription & Editing Course - undefined
At-Home Professions
Fort Collins, COMedical Coding & Billing Specialist Course - undefined
U.S. Career Institute
Fort Collins, COAssociate Degree - Medical Secretarial Program
Cambria-Rowe Business College
Johnstown, PASkills
- Medical office procedures
- Initiative-taking
- Medical receptionist experience
- Patient check-in and check-out
- Front desk operations
- HIPAA compliance
- Microsoft office
- Patient registration
- Patient scheduling
- Medical terminology
- Appointment scheduling
- Electronic medical records
- Insurance verification
- Payment collection
- Insurance claims
- EMR / EHR
- Medical billing
Certification
CPC-A
Timeline
MEDICAL ASSISTANT/RECEPTIONIST
Prime Care Providers
10.2024 - Current
MULTI SKILLED TECH
CPG Western PA Orthopedics
01.2020 - 01.2024
MEDICAL BILLER
UPMC Ear, Nose and Throat
01.2015 - 01.2020
RECEPTIONIST
UPMC Ear, Nose and Throat
01.2015 - 01.2020
RECEPTIONIST
INDIANA AUDIOLOGY
01.2014 - 01.2015
ALLERGY RECEPTIONIST
EAR, NOSE AND THROAT ASSOCIATES
01.2005 - 01.2014
MEDICAL TRANSCRIPTIONIST – RADIOLOGY DEPARTMENT
UPMC LEE REGIONAL
01.1992 - 01.2005
Medical Transcription & Editing Course - undefined
At-Home Professions
Medical Coding & Billing Specialist Course - undefined
U.S. Career Institute
Associate Degree - Medical Secretarial Program
Cambria-Rowe Business College
Certified Professional Coder - Apprentice
AAPC