Gail Hoff
Bismarck,ND
Summary
Enthusiastic Paraeducator polished in curriculum development, behavior management and recordkeeping. Adaptable and accommodating professional with 14 years of hands-on experience assisting instructional support service and classroom teachers. Commended for consistently providing children with necessary learning tools to advance and build knowledge for success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Para Educator
Bismarck Public Schools
09.2010 - Current
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Maintained a safe and inclusive learning environment by addressing behavioral issues promptly and following established protocols.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Contributed to the development of classroom materials that aligned with state standards and curriculum objectives.
- Actively participated in regular team meetings to discuss student progress, share ideas, and collaborate on strategies for continued success.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Administered tests and assessments to evaluate student progress and performance.
Customer Service Representative/Claim Processor
Aetna Inc
08.2002 - 09.2013
- Sought ways to improve processes and services provided.
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Bachelor of Arts - Public Relations/English Literature
University of North Dakota
Grand Forks, ND05.1994
Associate of Arts - Communications
Bismarck State College
Bismarck, ND05.1990
Skills
- Effective Communication
- Parent Communication
- Blackboard Software
- Storytelling
- Social Skills Development
- Lesson Planning and Preparation
- Differentiated Instruction
- Clerical Support
Certification
- CPI Crisis Prevention Institute License - 13 years
- UAP Unlicensed Assistive Personnel License - 10 years
Additional Information
Selected member of Support Staff Committee where I represent approximately 950 teacher aides and para professionals in the district.
Timeline
Para Educator
Bismarck Public Schools
09.2010 - Current
Customer Service Representative/Claim Processor
Aetna Inc
08.2002 - 09.2013
Bachelor of Arts - Public Relations/English Literature
University of North Dakota
Associate of Arts - Communications
Bismarck State College
Similar Profiles
Jim PetrikJim Petrik
Teacher and Coach at Bismarck Public SchoolsTeacher and Coach at Bismarck Public Schools
Dan TrottierDan Trottier
High School Counselor at Bismarck Public SchoolsHigh School Counselor at Bismarck Public Schools
Ashley WallaceAshley Wallace
Teacher at Bismarck Public SchoolsTeacher at Bismarck Public Schools
Dara LeinDara Lein
Registered Nurse at Bismarck Public SchoolsRegistered Nurse at Bismarck Public Schools
Jacqueline McFarlandJacqueline McFarland
Sales Associate at Lowes Home ImprovementSales Associate at Lowes Home Improvement