Gail Homer
Wylie,TX
Summary
Proficient, business minded individual pursuing an opportunity to utilize skills and knowledge in a ~timulating and auspicious position in Healthcare Leadership, Customer Service Management, Data Entry Leadership, and or Administrative and Business Services.
Overview
33
33
years of professional experience
Work History
Outpatient Transporter
Baylor Medical Center at Garland
- Transported patients for scheduled and unscheduled tests to correct department Filing
- Answered Incoming Calls
- Maintained patients' charts-in the outpatient registration area
Senior IIISIUYlllt:e Verification Specialist
Baylor Medical Center Dallas
03.2008 - Current
- Verification ofmedical insurance ofpatients being admitted into the hospital
- Responsible for the initiation ofinpatient medical insurance authorizations where applicable
- Held accountable for providing updates regarding authoriz.ation requests for patients requiring approval for procedures
- Responsible for training new and temporary employees
Emergency Department Registration Manager
Baylor Medical Center at Garland
01.2004 - 03.2008
- First point of contact coaching and mentoring staffmembers on new systems and policies and procedures as well as productivity goals
- Created and completed the staffing coverage schedule
- In charge ofPayroll and merit increase reviews
- Ran productivity reports as a means to monitor the day to day productivity of employees as well as KPI reports
- Monitored and facilitated the day to day activities and task for the department
- Responsible for addressing any patient complaints
- Monitored and review as well as coached employees on accuracy and collection goals
- Responsible to hiring and termination of employees where applicable
- Responsible for the monitoring and accurate decrementation of online payments
- As needed conduct research associated with issues regarding the payer, physician's office to resolve issues swiftly
- Monitored Plucom to make sure documentation and patient charges and payments are all accounted for
- Reviewed and monitored Ontrac to show weekly payments
- Used Cypress to run all daily reports
EDIRegistration Supervisor
Baylor Medical Center at Garland
09.2000 - 12.2004
- Monitor/Maintain Accuracy and Duplicate Medical Records
- Staff Scheduling
- Payr~ll Scheduling ofDepartment Meetings
- Momtor ofEmployee Files
- Batch Data Entry
- Customer Complaints
- Collections
- Registration Training
Baylor Medical Center
07.1995 - 08.2000
- Ll Page
- Atl,ni.uw,u Coordinator
- Monitor Patient Flow
- Assisted Supervisor
- Staff Scheduling
- Registered and Admitted Patients via Emergency Department or Physician Office
- Balance Cash Drawer/Jomnals
- Monitor StaffAccuracy
- Registration/Admission Training
Financial Counselor
Baylor Medical Center at Garland
04.1994 - 07.1995
- Collected Deductibles and Co insurance from In-house Patients
- Set up Payment Arrangements
- Set up Promissory Notes
- Entered all Computer Documentation pertaining to in-house patients Charge Entry
Insurance Verification Specialist
Baylor Medical Center at Garland
04.1991 - 04.1994
- Verification ofall Inpatient Admits via the Emergency Department/DirectAdmit
- Initiated the precerti:fication for all Admits, Responsible for the initiation ofinpatient medical insurance authoriz.ations where applicable
- Held accountable for providing updates regarding authoriz.ation requests for patients requiring approval for procedures
- Responsible for training new and temporary employees
Education
Science in Arts
Dallas County Community College
Skills
- Techqjcal AppHcatjogs:
- MS Office (Word, Excel, PowerPoint, Access, Outlook), Adobe Photoshop, Adobe Acrobat,
- Quicken, Outlook, AS400, PluCom, Internet Browsers (ALL)
- Mapagemegt: Healthcare Industry, telecommrmications, project lead in banking division
- Busjness: Typing 40 wpm, 10-key ofl 8,000 kph
- Penoual Characteristjcs: Effective, detail-oriented, team player, great verbal and written commumcation expertise,
- Systematized, and skilled
- WORKIIlSTORY:
- Disability/Semi-Retired
Timeline
Senior IIISIUYlllt:e Verification Specialist
Baylor Medical Center Dallas
03.2008 - Current
Emergency Department Registration Manager
Baylor Medical Center at Garland
01.2004 - 03.2008
EDIRegistration Supervisor
Baylor Medical Center at Garland
09.2000 - 12.2004
Baylor Medical Center
07.1995 - 08.2000
Financial Counselor
Baylor Medical Center at Garland
04.1994 - 07.1995
Insurance Verification Specialist
Baylor Medical Center at Garland
04.1991 - 04.1994
Outpatient Transporter
Baylor Medical Center at Garland
Science in Arts
Dallas County Community College
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