Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gail Horton

The Dalles,OR

Summary

Efficient Lead Scheduler with 17 years of increasing responsibility in Patient Access Services. Instrumental to launch of Patient Access Center Department to include creation and optimization of workflow, process improvement, policies and procedures. Dedicated professional accustomed to complex coordination of patient care across multiple hospital and clinical departments.

Overview

21
21
years of professional experience

Work History

Central Scheduler / Referral Coordinator

Mid Columbia Medical Center
06.2013 - Current
  • Scheduled Diagnostic Imaging and Cardiopulmonary patient exams
  • Entered orders into EMR system efficiently and without errors
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
  • Created and managed exam schedule and template
  • Created and maintained positive working relationships with DI, CPS, ER, Hospitalists and Clinic Staff
  • Process improvement and adaptability
  • Implementation and maintenance of department communication book
  • Familiarity with nuances of coordinating care working across multiple offices, resources, and patient restrictions
  • Proficient in processing referrals and obtaining prior authorizations
  • Developed office processes and mapping with Epic implementation
  • Monitored office needs and ordered supplies
  • Assisted patients through the process of scheduling diagnostic and specialty services while coordinating follow up care with internal and external clinics and specialty providers
  • Knowledgeable with CPT and ICD 10 coding
  • Integral knowledge of Central Scheduling to contribute to mapping out best practices, policies and procedures
  • Leader in innovation with history of contributions to improve efficiency and work flow
  • Interviewed, trained and mentored onboarding employees
  • Chaired department meetings covering new implementations, problem-solving and other operational areas.

PVS Rep II

Mid Columbia Medical Center
04.2007 - 06.2013
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Prepared patient charts, pre-admissions and consent forms as necessary.
  • Gathered patient demographics and insurance data
  • Assisted ER Staff by coordinating care and information flow between patients and ER staff.

Switchboard Operator

Mid Columbia Medical Center
The Dalles, OR
10.2004 - 04.2007
  • Answered and quickly redirected all internal and external calls throughout MCMC and external entities
  • Maintained a clean reception area, including lounge and associated areas.
  • Greeted and directed patients and visitors through MCMC
  • Coordinated and documented communication for all Codes and Drills.
  • Performed clerical work such as sorting mail, restocking supplies and typing documents.

Education

Bachelor of Arts - Journalism and Communications

University of Oregon
2004

Skills

  • Community Resource Referral
  • Verbal and Written Communication
  • Problem Solving
  • Critical Thinking
  • Work Planning and Prioritization
  • Worker Supervision
  • Training and Teaching
  • Coaching and Development

Timeline

Central Scheduler / Referral Coordinator

Mid Columbia Medical Center
06.2013 - Current

PVS Rep II

Mid Columbia Medical Center
04.2007 - 06.2013

Switchboard Operator

Mid Columbia Medical Center
10.2004 - 04.2007

Bachelor of Arts - Journalism and Communications

University of Oregon

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