Gail Jackson
Hackensack,USA
Summary
Dynamic Paraprofessional with extensive experience in supporting classroom instruction in public education settings. Proven ability to foster a positive learning environment and enhance student engagement. Skilled in conflict resolution and promoting student well-being.
Overview
22
22
years of professional experience
Work History
Paraprofessional
Quarles Elementary
05.2023 - Current
- Supported staff in educational and childcare settings to enhance operational effectiveness.
- Facilitated individual and small group activities by delivering basic instructions per teacher directives.
- Managed classroom materials and organized supplies for effective learning environments.
- Assisted teachers with classroom instruction and provided individualized support to students.
- Assisted with various educational tasks as assigned by teachers to ensure smooth classroom operations.
Customer Service Agent
SITEL/Sykes
03.2021 - 09.2022
- Demonstrated strong problem-solving abilities in diverse situations.
- Provided exceptional customer support through phone and email communication.
- Resolved customer inquiries efficiently using company systems and tools.
- Communicated effectively through both written and verbal channels.
- Collaborated successfully in team settings and individual tasks.
- Specified and executed short- and long-term technical objectives with precision.
Group Leader, Extended Day
Fort Bend ISD
11.2019 - 03.2021
- Ensured the safety and security of students in all activities.
- Maintained compliance with district and program handbooks.
- Facilitated clear and positive communication with children, parents, and district personnel.
- Engaged in continuous improvement initiatives, including staff and curriculum development.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
Substitute Teacher
Pearland ISD
10.2020 - 03.2021
- Assumed all responsibilities and duties of classroom teacher.
- Implemented lesson plans aligning with district curriculum requirements.
- Executed lesson plans accommodating diverse student learning styles using effective instructional strategies.
- Presented subject matter according to Texas Education Agency guidelines and board policies.
- Collaborated with special education teachers to adapt curriculum for students per Individual Education Plans.
- Established a supportive classroom environment fostering physical, social, and emotional development.
- Managed student behavior in compliance with Student Code of Conduct.
- Ensured safety of students, equipment, materials, and facilities through diligent precautions.
Youth Counsellor
Pathfinder Club
01.2017 - 09.2022
- Led students through comprehensive curriculum and enrichment activities.
- Supervised camping trips and outdoor excursions to ensure safety.
- Provided safety and security care for youths during all activities.
- Developed positive relationships with youths to foster a supportive environment.
Missionary Assistant
Children’s Church
01.2017 - 09.2022
- Conducted Bible story sessions for children, promoting engagement and understanding of religious teachings.
- Facilitated interactive activities that reinforced biblical lessons among young attendees.
- Conducted community outreach programs for youth engagement and spiritual growth.
- Organized and led weekly Bible study sessions for children and families.
- Developed age-appropriate materials to enhance learning experiences during church services.
- Coordinated group discussions to encourage children's participation in faith-based conversations.
Teacher
Vacation Bible School
01.2017 - 09.2022
- Facilitated interactive Bible study sessions to enhance spiritual growth and understanding.
- Organized group activities to promote teamwork and collaboration among participants.
City Carrier Assistant 1
United States Postal Service
01.2016 - 01.2017
- Routed classes of mail along established routes for efficient delivery, rearranging cases as necessary.
- Prepared mail in proper sequence for timely delivery by self or other carriers.
- Separated mail for truck transport to relay boxes, ensuring smooth subsequent distribution.
- Handled undeliverable mail according to established procedures to maintain operational efficiency.
- Delivered mail on foot or by vehicle while collecting additional items from relay boxes.
- Collected mail from street letter boxes and accepted customer mailings to facilitate processing.
- Operated portable electronic scanner according to specified instructions for accurate tracking.
Security/ID Agent
Allied Barton Security
01.2010 - 01.2015
- Screened and issued Day Passes to personnel for site access.
- Set up and programmed scanners to facilitate entry management.
- Recorded and updated logbook information accurately.
- Granted on-site access exclusively to authorized personnel.
- Allowed entry for authorized vehicles efficiently.
- Sorted and alphabetized files for improved organization.
- Provided exceptional customer service to all visitors.
- Secured gate to prevent unauthorized access to facility.
Legal Secretary
Law Office of Olabanji Elegbe, ESQ
01.2008 - 01.2010
- Assisted attorney in preparing immigration paperwork with attention to detail.
- Managed visitor reception and answered telephone inquiries promptly.
- Sorted and alphabetized files for efficient retrieval.
- Reviewed incoming and outgoing mail for necessary actions.
- Typed various correspondences, forms, motions, and pleadings accurately.
Security Agent
Global Security Associates
01.2006 - 01.2008
- Conducted thorough searches of aircraft cabins, holds, and exteriors.
- Monitored premises to ensure safety and security of personnel and property.
- Monitored cleaning personnel to ensure compliance with safety and quality standards.
- Verified passenger passports for validity while delivering customer service.
Legal Secretary
Figeroux & Associates, Attorney-At-Law
01.2004 - 01.2005
- Assisted in preparing briefs, motions, stipulations, and pleadings for immigration cases.
- Communicated with clients to gather essential information and provide status updates.
- Maintained and updated client files to ensure accurate record-keeping.
- Prepared various immigration forms and conducted thorough client reviews before final INS interviews.
Education
Bachelor of Science - Criminal Justice
Monroe University
Bronx, NY08.2008
Associates of Science - Paralegal Studies
Interboro Institute
New York, NY07.2004
Skills
- Individualized support
- Material organization
- Customer communication
- Problem solving
- Student assessment
- Team collaboration
- Safety compliance
- Activity facilitation
- Effective instruction
- Classroom management
- Conflict resolution
- Database management
- Customer relationship management
- Active listening
- Multitasking and organization
- Customer focus
- Reliability and punctuality
- Phone etiquette
- Verbal and written communication
- De-escalation techniques
- Curriculum adaptation
- Instructional strategies
- Safety protocols
- Health and safety
- Client communication
- Data entry
- Information management
- Attention to detail
- Time management
- Surveillance techniques
- Emergency response
- Access control
- Verbal communication
- Relationship building and management
- Access badge distribution
- General security
- Criminal law knowledge
- Incident reporting
- Visitor tracking
- Effective communication
Timeline
Paraprofessional
Quarles Elementary
05.2023 - Current
Customer Service Agent
SITEL/Sykes
03.2021 - 09.2022
Substitute Teacher
Pearland ISD
10.2020 - 03.2021
Group Leader, Extended Day
Fort Bend ISD
11.2019 - 03.2021
Youth Counsellor
Pathfinder Club
01.2017 - 09.2022
Missionary Assistant
Children’s Church
01.2017 - 09.2022
Teacher
Vacation Bible School
01.2017 - 09.2022
City Carrier Assistant 1
United States Postal Service
01.2016 - 01.2017
Security/ID Agent
Allied Barton Security
01.2010 - 01.2015
Legal Secretary
Law Office of Olabanji Elegbe, ESQ
01.2008 - 01.2010
Security Agent
Global Security Associates
01.2006 - 01.2008
Legal Secretary
Figeroux & Associates, Attorney-At-Law
01.2004 - 01.2005
Associates of Science - Paralegal Studies
Interboro Institute
Bachelor of Science - Criminal Justice
Monroe University