Gail Jannick

• Monitored and submitted monthly paid time off (PTO) and team status reports for 12-member training team to senior leaders, providing detailed analysis and insights on team performance and highlighting areas for improvement.
• Attained certification as Veterans Affairs Talent Management System (TMS) Administrator, resulting in 50% reduction in non-compliance by assigning mandatory courses to 65 employees.
• Improved team collaboration by managing meeting agendas and minutes for bi-weekly meetings with 35+ colleagues.

• Streamlined data processing time by retrieving electronic data for over 50 veterans medical service records daily, leading to 40% improvement in team performance.
• Surpassed performance metrics by 15% by identifying issues, maximizing workflow, and flagging incomplete information to ensure timely completion.
• Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.

• Spearheaded Veterans Health Information Exchange (VHIE) program for VA Medical Center and eight community based outpatient clinics.
• Established and maintained relationships with key stakeholders, increasing participants by 15% through support to health data exchange partners.
• Coordinated and conducted Joint Legacy Viewer (JLV) training for over 350+ healthcare professionals to enhance proficiency achieving 40% increase within six months.

• Achieved 100% scheduling audit score and reduced patient wait time by 15% through effective management of patient appointments.
• Maintained accurate patient records with 99.9% accuracy rate by collaborating with patient-aligned care team for patient care and updating Computerized Patient Record System (CPRS).
• Adhered to Health Insurance Portability and Accountability Act (HIPAA) and internal guidelines, ensuring confidentiality of all patient information and achieving flawless record for patient data breaches.

• Recruited and registered 150+ candidates in Workforce Innovation and Opportunity Act (WIOA) training programs, contributing to 40% increase in enrollment.
• Assisted clients in building successful job search strategies and resume development, resulting in 15% increase in employment.
• Developed and deepened connections with mentees, influencing career and life choices of each potential program participant.

• Established successful partnerships with vendors, ensuring consistent delivery of high-quality products and increasing daily sales by 15%.
• Administered employee recruitment and implemented new HRIS system which resulted in 30% reduction in data entry errors.
• Performed and reconciled point-of-sale transactions and managed all financial aspects, including payroll, tax reporting, and AR/AP, with 100% compliance.

• Improved billing process efficiency by 25% through collaboration with practitioners to resolve incomplete encounter information and ensure accurate workload credit and revenue collection.
• Improved clinic availability by assigning and removing patients to/from community-based outpatient clinic provider panel resulting in 15% reduction in wait time.
• Decreased data errors by 35% through monitoring and updating patient demographics in Veterans Information Systems and Technology Architecture (VistA) and insurance information in Insurance Capture Buffer (ICB).

Graduated Summa Cum Laude

• Dean's List May 2017, Dec. 2017, and May 2018
• Member of Delta Mu Delta International Honors Society