Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Work Preference
Languages
Timeline
Generic

Gail J Martens

Elk Mound,USA

Summary

Hardworking employee enthusiastic about new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

40
40
years of professional experience

Work History

A-Series Service Production

Andersen Windows & Doors
10.2023 - Current
  • Pick orders of 12 by address for eight departments and stage to production lines in a fast-paced environment
  • Inventory dispatch of incoming and order for upcoming batches from outside vendor, stage for robot to six different lines, print, compile and insert paperwork
  • Cross trained in two departments (A-Series and 200 Series) which entailed support to 12 different lines with flexibility to move daily or throughout each day (casement, double hung, fixed, mixed, sash, balancers, frame wood, grilles, stain, kitting, dispatch, and remakes)
  • Data entry, and barcode scanning on orders
  • Participated in continually improving conditions and procedures of work, along with safety habits

Nanny/House Cleaner

Self-Employed
03.2014 - Current
  • Built and supported a clientele base of 25 families successfully
  • Cared for seven families as a Nanny while performing residential to post Construction cleans
  • Flexible, caring, supportive, diligent, able to adapt to changes, and individual family needs

Customer Support Staff

PESI, Inc.
10.2010 - 07.2014
  • Data entry of phone registrations, mail orders, and online accounts within call center totaling over 1200 calls daily
  • Daily follow up on incomplete mail (registrations, orders, purchase orders, check payments, and credit cards)
  • Data processing of online accounts receivables
  • Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.

Supervisor Printing/Mailing Operations

MEDS-PDN, Inc.
12.1995 - 09.2010
  • Train, supervise, and evaluate employees in the office and production areas of the company
  • Schedule, create, process, and manage the processing of direct mail campaigns and seminar materials
  • 24 years' experience with mail, and knowledge of the USPS regulations for Standard Mail
  • Process two sorts before and after the USPS Reform of 1996 from bags to trays (automation)
  • Data entry, analysis, processing and manage databases, perform merge/purge, move update and Postal Presorting
  • Maintained a strong working relationship with outside mailers, vendors, list brokers, USPS representatives, and management
  • Experience as list coordinator, research, and ordering mailing lists based on specific demographics, age, income select, etc.
  • Implement new processes and forms
  • Complete correct documentation for storage, expense tracking and reconciliation
  • Oversee equipment maintenance, repair and supplies for both production and office area
  • Special projects: Analyze costs, costs out equipment, develop pricing on services, and packaged Products and negotiate vendor costs
  • Knowledge and use of: BCC MM2020 Postal Presorting software, Excel, Microsoft Word, Outlook, Access, Baum Folder with Slaughter back in-line gluing system, Bryce 24K V-Jet inkjet, 7095 Cannons and strapping equipment

Office/Accounts Payables/Receivables/Data Entry

Advanced Mail, Inc.
01.1987 - 12.1995
  • Start a family business, first letter shop, list brokerage in Eau Claire WI
  • AP/AR , Insurance, Payroll, and Quarterly Taxes
  • Researched and provided clients with List Broker services, timelines, and mail piece design
  • Scheduled mailings, manipulation and data processing of large various files, postal pre sorting via the USPS requirements, insert, fold, and personalization
  • Accurately data entry of client data bases, merge/purge for duplicate deductions
  • Maintained confidentiality of sensitive information through diligent adherence to company policies and procedures.
  • Assisted in training new employees, ensuring they quickly became proficient in their roles as Entry Clerks.
  • Equipment used: Kirk Rudy Labeler, Tying machine, Dot Matrix Printer, Data Junction Software, Arc list Postal Pre sorting

Personal Secretary to the President

Menard, Inc.
10.1984 - 03.1987
  • Daily business deposits for divisions of Menards, Inc.
  • Sorted and delivered mail throughout the complex and its divisions
  • Office Manager, sales clerk, database management, credit card processing, reports, data entry of phone orders
  • Maintained office machines, supplies, switchboard operator
  • Scheduled meetings, appointments, travel via air and auto
  • Special projects upon request: Christmas toy center, AVN (Americas Value Network)

Education

Accounting I

Chippewa Valley Technical School
Eau Claire, WI
2014

High School Diploma -

Memorial High School
Eau Claire, WI
1982

Skills

  • Customer service
  • Client / Vendor relationship building
  • Data entry
  • Call center experience
  • Attention to detail
  • Excellent communication
  • Multitasking and organization
  • Computer skills
  • Administrative
  • Clerical support
  • Data processing
  • Accounts Receivables/Accounts Payables
  • Recordkeeping and file maintenance

Accomplishments


CASS CERTIFICATION (Coding Accuracy Support System) with the USPS Nationwide


Successful transition with the USPS 1996 Postal Reform overnight to automation


Cathecism Teacher - St James Church


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Work-life balanceFlexible work hoursWork from home optionPaid time offHealthcare benefitsCareer advancementPersonal development programsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week

Languages

English
Professional Working

Timeline

A-Series Service Production

Andersen Windows & Doors
10.2023 - Current

Nanny/House Cleaner

Self-Employed
03.2014 - Current

Customer Support Staff

PESI, Inc.
10.2010 - 07.2014

Supervisor Printing/Mailing Operations

MEDS-PDN, Inc.
12.1995 - 09.2010

Office/Accounts Payables/Receivables/Data Entry

Advanced Mail, Inc.
01.1987 - 12.1995

Personal Secretary to the President

Menard, Inc.
10.1984 - 03.1987

Accounting I

Chippewa Valley Technical School

High School Diploma -

Memorial High School

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Gail J Martens