Gail Johnson
Lakeville,MN
Summary
Results-driven sales and business development professional with extensive experience and longevity in the printing industry. Demonstrated success in relationship management, sales growth, and project management with an ornate ability to identify the needs of diverse clients and coordinate those needs with available products and services. Proven ability to meet sales and margin budget growth numbers year over year.
Overview
33
33
years of professional experience
Work History
Regional Hardware/Software Sales Manager
Grimco
01.2023 - Current
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Communicated product quality and market comparisons by creating sales presentations.
Outside Sales Representative
Midwest Sign & Screen Co.
01.2016 - 01.2022
- Plan sales calls and schedule time effectively.
- Grow and cultivate assigned territory for proven year over year sales growth.
- Achieve target number of quality customer meetings and sales calls per month.
- Meet or exceed sales and gross margin profit goals.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Established new accounts through cold calling and personal visits to potential customers.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Collaborated with internal teams to fulfill orders and meet customer needs
- Exceeded monthly sales targets and quotas consistently.
- Attended trade shows and conferences regularly to increase brand visibility.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Monitored competitor activities to maintain competitive advantage.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met existing customers to review current services and expand sales opportunities.
Account Manager
Imagine! Print Solutions
08.2013 - 01.2016
- Stay in very close contact with sales representatives, clients and Imagine! internal production, estimating, scheduling, kitting and substrate purchasing departments.
- Deliver and review color proofs, prototypes and samples with sales team as well as clients.
- Work with internal team to find solutions for potentially demanding client requests, problem solve and provide solutions.
- Ownership of all POP projects and processes from concept to completion.
- Monitor progress at all stages to ensure on time delivery of print materials.
- Assist in the training of new Account Managers.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
National Account Manager
Navitor, Taylor Corporation
01.1996 - 01.2013
- Responsible for the development and sales growth across all Taylor companies (Commercial Print, Direct Mail, Digital, Offset, Program Management, Brand Management).
- Develop complete print solutions and support processes for the assigned Contract sales organizations.
- Develop key relationships with the top sales executives down through their outside sales teams to strategically partner to grow mutually profitable sales.
- Out of state travel approximately 1-2 times a month on business-to-business sales calls, business reviews and product/service trainings.
- Review account status with top level executive team.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
Customer Service Supervisor
Navitor, Taylor Corporation
12.1990 - 01.1996
- Responsible for handling a team of 20 customer service representatives and supervising their work successfully.
- Driving the development of high performance and quality.
- Creating a team that supports client programs, service and products effectively.
- Responsible for monitoring calls, evaluating performance metrics and providing feedback and coaching for improvement.
- Handling of customer escalations, authorized credits and billing adjustments.
- Coached employees through day-to-day work and complex problems.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Researched and corrected customer concerns to promote company loyalty.
Education
Sociology
Mankato State University
Mankato, MinnesotaSkills
- Microsoft Outlook, Word, Excel and PowerPoint
- Brand Management
- Communication Skills
- Customer Service
- Needs Assessment
- Organizational Skills
- Outside Sales
- Presentation Skills
- Program Management
- Relationship Management
- Scheduling
- Self-motivated
- Strategy
- Time management
- People skills
- Friendly, positive attitude
- Conflict resolution
- Cross-functional collaboration
- Negotiation expertise
- Customer retention
- Territory management
Timeline
Regional Hardware/Software Sales Manager
Grimco
01.2023 - Current
Outside Sales Representative
Midwest Sign & Screen Co.
01.2016 - 01.2022
Account Manager
Imagine! Print Solutions
08.2013 - 01.2016
National Account Manager
Navitor, Taylor Corporation
01.1996 - 01.2013
Customer Service Supervisor
Navitor, Taylor Corporation
12.1990 - 01.1996
Sociology
Mankato State University
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