Gail Kramer
Rice Lake,WI
Summary
Dynamic leader with a proven track record at McDonald's, adept in cross-functional team management and innovative marketing strategies. Excelled in enhancing customer relations and driving revenue growth through data-driven decisions and effective conflict resolution. Skilled in multitasking and verbal communication, successfully boosted team performance and profitability.
Overview
9
9
years of professional experience
Work History
Manager
McDonald's
10.2015 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established team priorities, maintained schedules and monitored performance.
- Managed senior-level personnel working in marketing and sales capacities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Cameron High
Cameron, WI06.2001
Skills
- Marketing
- Skype
- Innovation management
- Cross-functional team management
- Sales management
- Verbal and written communication
- Expectation setting
- Financial records oversight
- Negotiation
- Policy administration
- Conflict Resolution
- Adaptability
- Revenue Growth
- Data Analysis
- Operations Management
- Schedule oversight
- Pricing strategy
- Regulatory Compliance
- Marketing strategy
- Problem-solving abilities
- Supply Chain Management
- Crisis Management
- Project Management
- Cost Reduction
- Sales strategy
- Talent Acquisition
- Performance Management
- Quality Control
- Plan projects
- Marketing Management
- Reliability
- Business Analysis
- Risk Management
- Multitasking
- Employee Training
- Corporate Governance
- Performance reviewing
- Market Research
- Process Optimization
- Problem-solving aptitude
- Change Management
- Business Intelligence
- Profit and Loss Management
- Program Development
- Management Consultation
- Communication Skills
- Time management abilities
- Product Development
- Team building
- Multitasking Abilities
- Vendor Management
- Collaborate cross-functionally
- Cross-functional team leadership
- Customer Relations
- Professionalism
- Resource Allocation
- Reporting and documenting
Timeline
Manager
McDonald's
10.2015 - Current
High School Diploma -
Cameron High
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