Summary
Overview
Work History
Skills
Timeline
Generic

Gail Kulas

Alliance,NE

Summary

Efficient Administrative Assistant with over 20 years of experience assisting in daily office needs and managing general administrative activities. Expertise in customer service with excellent people skills. Skilled in organizing oral written communication, leadership and relationship building.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Lincare
Alliance, NE
11.2020 - Current
  • Updated patient demographics.
  • Scheduled patient appointment and procedures.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Answered calls to answer customer questions.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Improved customer service wait times to mitigate complaints.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed strong relationships with customers by providing personalized assistance and support.

Patient Registration Clerk

Greater Nebraska Medical and Surgical Services
Alliance, NE
09.2018 - 06.2020
  • Updated patient demographic information in [System] to prevent treatment and recordkeeping errors.
  • Screened patients before and during admissions processes.
  • Verified insurance and collected critical data elements to properly identify and bill patients.
  • Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Answered phone in a polite and courteous manner.
  • Scheduled and verified appointments.
  • Verified insurance and received co-pay at time of service.

Patient Registration Clerk

Alliance Family Medicine
Alliance, NE
09.2017 - 08.2018
  • Updated patient demographic information to prevent treatment and recordkeeping errors.
  • Screened patients before and during admissions processes.
  • Registered patients using proper data entry procedures.
  • Verified insurance and collected critical data elements to properly identify and bill patients.
  • Checked daily doctor schedules and verified insurance.
  • Scheduled patient appointment and procedures.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Answered calls per to answer customer questions.
  • Handled all delegated tasks.

Receptionist

Alliance Animal Clinic
Alliance, NE
09.2004 - 07.2017
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Processed payments and updated accounts to reflect balance changes.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Assisted visitors by directing to appropriate personnel and answering calls daily.
  • Responded to customer concerns and issues.
  • Sorted incoming mail and directed to correct personnel each day.
  • Scheduled and confirmed appointments.

Skills

  • Data entry
  • Expense reporting
  • Customer relations
  • Microsoft Office
  • Accounts payable and receivable
  • Organizational skills
  • People skills
  • Friendly, positive attitude
  • Reliable and trustworthy
  • Team building
  • Answering multi-line phone system

Timeline

Customer Service Representative

Lincare
11.2020 - Current

Patient Registration Clerk

Greater Nebraska Medical and Surgical Services
09.2018 - 06.2020

Patient Registration Clerk

Alliance Family Medicine
09.2017 - 08.2018

Receptionist

Alliance Animal Clinic
09.2004 - 07.2017

Similar Profiles

CREATE PROFILE
Gail Kulas