Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Gail Lampkin

Taylor,MI

Summary

Proven multitasker and team collaborator, I enhanced customer satisfaction and operational efficiency at Jonathons Family Dining. Skilled in cleanliness and handling complaints, I fostered a positive dining experience and improved service delivery, demonstrating strong problem-solving and order-taking abilities. Achieved notable repeat business through attentive service and a commitment to excellence.

Overview

2025
2025
years of professional experience

Work History

Waitress Trainee

Jonathons Family Dining
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
  • Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
  • Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
  • Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
  • Actively listened customer feedback suggestions implemented improvements response their comments.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Waitress

Leon’s Family Dining

Waitress

Flamingos Family Restaurant
02.2023 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Delivered timely service while efficiently handling various orders and tables.
  • Maintained a clean and welcoming dining environment.
  • Demonstrated unwavering calmness under high-pressure situations.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Answered customers' questions, recommended items, and recorded order information.

Deptment Manager

Walmart
03.2010 - 02.2015
  • Implemented training programs for enhanced employee skills.
  • Conducted performance evaluations to identify areas for employee growth.
  • Managed budgets for various departmental initiatives.
  • Streamlined communication processes to foster transparency among departments.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Education

Basic

Rowan County
Morehead Kentucky
05.1976

Skills

  • Cleanliness
  • Table setting
  • Order taking
  • Handling complaints

Timeline

Waitress

Flamingos Family Restaurant
02.2023 - Current

Deptment Manager

Walmart
03.2010 - 02.2015

Waitress Trainee

Jonathons Family Dining

Waitress

Leon’s Family Dining

Basic

Rowan County

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Gail Lampkin