Gail Lantion

• Coordinated business meetings for staff, customers, and VIPs with precision.

Managed Director’s calendar and efficiently arranged departmental activities.

• Ordered catering for meetings and ensured completion of post-visit clean-up.
• Utilized Outlook and Google tools for scheduling calls and managing shared links.
• Provided administrative support across divisions reporting to Director.
• Facilitated visitor badging and ensured smooth arrivals for clients and contractors.
• Handled over 100 information requests daily while maintaining prompt response times.
• Supported travel arrangements and processed expense reports using Concur and Travel Manager.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Maintained updated knowledge through continuing education and advanced training.

Modified procedures based on analysis results using expert analytical methods.

Coordinated information technology activities to maintain up-to-date calendars.

Managed administrative tasks to ensure Senior Executive had necessary resources for timely completion.

Created, edited, and reviewed compliance documents in accordance with 508 agreements.

Developed FDA public calendars, newsletters, and publications using desktop publishing skills.

• Processed weekly FDA publication calendars to adhere to strict deadlines.
• Utilized advanced word processing techniques to enhance document quality and presentation.
• Ensured effective communication of scheduling information through meticulous calendar management.