Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gail L. Kelley-Petties

Irving

Summary

Energetic and detail-oriented professional with knack for customer-centric service and problem-solving. Knowledgeable about client relationship management and adept at utilizing software tools to enhance service delivery. Committed to driving positive customer experiences and achieving operational efficiency.

Overview

1
1
year of professional experience

Work History

Central Revenue Services Specialist

MB2 Dental
12.2023 - 05.2025
  • Assisted in daily support tasks to streamline service operations.
  • Collaborated with team to address routine inquiries and requests effectively.
  • Learned specialized software tools for efficient service management.
  • Supported implementation of new processes for improved client interaction.
  • Streamlined service processes for increased efficiency and improved customer experiences.
  • Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.

Education

Certificate of Technical Studies - Medical Office Administration

Kaplan College
Dallas

Skills

  • Customer service expertise
  • Process optimization
  • Strong work ethic
  • Streamlined service delivery
  • Telephone skills
  • Data entry
  • Organization skills
  • Verbal and written communication
  • Appointment scheduling
  • Data inputting
  • Office administration
  • Phone etiquette

Timeline

Central Revenue Services Specialist

MB2 Dental
12.2023 - 05.2025

Certificate of Technical Studies - Medical Office Administration

Kaplan College

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