Gail Lowell
Dudley,MA
Summary
Talented and organized individual with excellent communication and administrative skills. Coming with 14+ years of administrative experience and strong computer skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
Work History
Associate Patient Service Specialist
RELIANT MEDICAL ENDOCRINOLOGY
Worcester, MA
02.2025 - Current
- Verify and update demographics and other patient information including necessary consent and other documents
- Collect, and post patient co-payments and outstanding balances
- Resolve patient questions regarding, request for refills and reschedule appointments
- Schedule patients accurately to Department protocol and provider preference
- Collecting co-pays
- Balancing cash draw / deposit for bank
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
HR / Payroll & Scheduling Coordinator
VIBRA HEALTHCARE
Rochdale, Massachusetts
05.2010 - 05.2025
- Onboarding of new hires
- Payroll edits
- Staffing – Creating and Maintaining Nursing Schedules
- Oversee HR Assistant
- HPPD reports
- Agency reports
- License Verifications for all required Departments
- Verify BLS & ACLS Certifications
- General Orientation training regarding HR
- Responsible for payroll of 150+ employees
- Monitor Background investigation
- Conduct Pre-Employment Drug Screens
- Responsible for submitting Worker’s Comp Claims
Boys & Girls CLub of Webster Dudley
05.2006 - 10.2016
- Membership enrollment
- Managing payment of memberships and vacation programs
- Managing bus fees and eligible riders
Education
High School Diploma -
Oxford High School
Oxford MA06.1983
Skills
- Microsoft Programs
- Ulti Pro
- Humanity
- Epic
- Patient scheduling
- Data entry
- Patient onboarding
- Payment processing
- Customer service
- Attention to detail
- Team collaboration
- Time management
- Problem solving
- Organizational skills
- Patient confidentiality
- Healthcare systems
- Appointment scheduling
- Professionalism and ethics
- Patient check-in
- Electronic health records
- Relationship building
- Friendly and outgoing
- Flexible schedule
- Multitasking and organization
- Policy understanding
- HIPAA compliance
- Verbal and written communication
- Customer follow-up
- Strong empathy
- Process improvement
- Phone and email etiquette
- Problem-solving
- Detail-oriented
Timeline
Associate Patient Service Specialist
RELIANT MEDICAL ENDOCRINOLOGY
02.2025 - Current
HR / Payroll & Scheduling Coordinator
VIBRA HEALTHCARE
05.2010 - 05.2025
Boys & Girls CLub of Webster Dudley
05.2006 - 10.2016
High School Diploma -
Oxford High School
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