Gail Mahaney
St. Marys,GA
Summary
Dedicated professional with demonstrated strengths in customer service, attention to detail, and time management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
26
26
years of professional experience
Work History
Media Team Volunteer
Agape Christian Fellowship
St. Marys, GA
11.2021 - Current
- Oversee visual production for Sunday morning services each week, as well as special services and events as requested.
- Use Pro Presenter and other software to manually control the flow of music lyrics, song chords, and all sermon and speech notes on multiple projection screens.
- Calmly and quickly troubleshooting technical difficulties during live events and services.
- Multitask multiple computer programs and multiple communication sources during live events and services.
- Work together with staff and other volunteers to create a cohesive and visually pleasing experience for every service.
Homemaker
Self-Employed
10.2011 - Current
- Managed household tasks such as budgeting, meal planning, and scheduling.
- Balanced daily routines including school activities, recreation, and personal care.
- Maintained active volunteer schedule for church, school classroom, and school field trip activities.
- Built engaging relationships with academic administrators, program leaders, and other school parents to ensure alignment with all needs.
Medical Receptionist/Medical Records Technician
Southeast Spine & Rehabilitation
Kingsland, GA
08.2008 - 10.2011
- Greeted patients and visitors upon arrival, providing a welcoming environment.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients by telephone and in-person to resolve various billing and scheduling issues.
- Printed patient forms, verified insurance, and complied relevant charts and paperwork for each patient seen.
- Compiled, maintained, and constantly updated physical and electronic health records.
- Transmitted medical records and correspondence on behalf of patients and practitioners.
- Protected patient data through strict compliance with HIPAA requirements.
Server/Assistant Manager
Pauly's Cafe
St. Marys, GA
03.2003 - 09.2010
- Demonstrated strong multitasking skills by simultaneously managing multiple tables, receiving take-out orders, and accepting and processing payments without compromising service quality.
- Investigated and resolved complaints regarding food quality, service, and accommodations.
- Trained new servers in procedures, menu items, and costumer service strategies.
- Counted cash and receipts and completed bank deposits.
Server/Hostess
Osaka Japanese Steakhouse
Kingsland, GA
12.2002 - 01.2004
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Practiced safe alcohol service procedures, checking identification and monitoring guests for overconsumption.
Shift Supervisor
Spencer Gifts
Savannah, GA
04.2002 - 12.2002
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Billing Consultant
America Online
Jacksonville, FL
01.2000 - 04.2002
- Completed high volume of inbound and outbound calls within deadlines.
- Navigated multiple computer applications while conversing with customers.
- Displayed positive, professional, and empathetic tone to deliver consistently superior service.
Server
Steffen's Restaurant
Kingsland, GA
05.1998 - 04.2000
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
GED -
New Hope Christian Academy/Homeschool
St. Marys, GA05.2000
Skills
- Positive Attitude
- Multitasking
- Honest and Dependable
- Attention to Detail
- Organized and Efficient
- Teamwork and Collaboration
- Professionalism and Courtesy
- Records Management
Timeline
Media Team Volunteer
Agape Christian Fellowship
11.2021 - Current
Homemaker
Self-Employed
10.2011 - Current
Medical Receptionist/Medical Records Technician
Southeast Spine & Rehabilitation
08.2008 - 10.2011
Server/Assistant Manager
Pauly's Cafe
03.2003 - 09.2010
Server/Hostess
Osaka Japanese Steakhouse
12.2002 - 01.2004
Shift Supervisor
Spencer Gifts
04.2002 - 12.2002
Billing Consultant
America Online
01.2000 - 04.2002
Server
Steffen's Restaurant
05.1998 - 04.2000
GED -
New Hope Christian Academy/Homeschool