Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gail Mallard

Dallas,OR

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Right At Home

Private Duty
Dallas, 75565
01.2024 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Achieved cost-savings by developing functional solutions to problems.
  • Managed household errands and other essential duties.

Customer Service Representative

Remote Year
Dallas, TX
01.2023 - Current
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Conducted regular follow-up calls with customers after resolving their issues.

Accounts Receivable Clerk

Stevenson
Irving, TX
02.2024 - 05.2025
  • Analyzed customer account information to identify discrepancies or trends in payment history.
  • Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
  • Reconciled bank statements on a regular basis to ensure accuracy of financial records.
  • Provided support on audits of accounts receivable by gathering requested information from internal systems.
  • Generated weekly aging reports to track overdue payments from clients and followed up accordingly.
  • Generated monthly financial reports for management review.

Education

Some College (No Degree) - Business Administration And Management

El Centro College
Dallas, TX

Skills

  • Customer service
  • Accounts reconciliation
  • Data analysis
  • Financial reporting
  • Billing dispute resolution
  • Problem solving
  • Relationship building
  • Interpersonal communication

Timeline

Accounts Receivable Clerk

Stevenson
02.2024 - 05.2025

Right At Home

Private Duty
01.2024 - Current

Customer Service Representative

Remote Year
01.2023 - Current

Some College (No Degree) - Business Administration And Management

El Centro College

Similar Profiles

CREATE PROFILE