Gail-Marie E. Stewart
Pembroke Pines,FL
Summary
Experienced senior contributor in patient services with over a decade of diverse experience in healthcare, education, and client management. Demonstrates a unique blend of strategic planning and stakeholder collaboration skills. Proven track record in enhancing patient support and client retention through effective relationship building and project management. Committed to leveraging analytical skills and innovative approaches to drive organizational growth and excellence.
Overview
17
17
years of professional experience
Work History
Client Excellence Lead, Patient Support Services
IQVIA
06.2023 - Current
- Lead strategic projects, ensuring timely delivery and top-tier quality.
- Engage in business development, enhancing client proposals and presentations.
- Identify growth opportunities, contributing to organizational expansion.
- Enhance client retention by resolving critical issues in key discussions.
- Expand project management team by 73%, fostering inclusive leadership.
- Participates in the development and submission of RFP responses, collaborating with sales, finance, and legal teams to ensure alignment with client needs and organizational goals.
Associate Principal, Patient Engagement
IQVIA
05.2022 - 06.2023
- Participated in client proposals to develop solutions, enhancing patient services for diverse biopharmaceutical clients.
- Led projects boosting patient engagement, achieving high client satisfaction.
- Developed plans increasing client retention through strategic patient engagement.
- Analyzed data to identify trends and insights, optimizing strategies and informing decisions.
Account Executive
Human Care System
02.2021 - 05.2022
- Led team to deliver solutions, managing a budget greater than $2M for patient services.
- Enhanced client relationships and expanded service reach for over 60k patients on a singular program.
- Collaborated with stakeholders to tailor strategies for client growth.
- Directed team to ensure impactful solutions for pharmaceutical clients.
- Anticipated and resolved client challenges, fostering professional growth.
Senior Program Mgr/Account Lead
Human Care System
07.2018 - 02.2021
- Managed relationship and accounts of 6+ clients at any given time
- Cultivated strong client relationships through proactive communication, enhancing program success.
- Ensured compliance by monitoring processes, achieving consistent regulatory adherence.
- Developed strategies to boost patient adherence, resulting in improved client outcomes.
Treatment Experience Nurse Specialist
Human Care System
12.2016 - 12.2018
- Supported 200+ patients monthly in medication and disease management over the phone.
- Created personalized plans to overcome therapy barriers, enhancing patient adherence.
- Trained nurses to provide impactful patient care, improving service quality.
- Ensured nurses delivered high-level support with effective behavioral strategies.
- Enhanced patient support services through verification of treatment processes.
Treatment Experience Nurse Trainer
Human Care System
10.2017 - 07.2018
- Developed global nurse training programs, enhancing skills and performance.
- Collaborated with leadership to address training needs, improving program effectiveness.
- Implemented training solutions, achieving measurable improvements in nurse proficiency.
- Analyzed training outcomes, leading to enhanced program design and delivery.
- Supported training initiatives, resulting in improved healthcare service delivery.
Pediatric Intensive Care Nurse
Joe DiMaggio Children's Hospital
08.2014 - 03.2018
- Partnered with members of the healthcare team to ensure that patients and their families are provided safe and effective care while positively impacting their health
- Recognized and acted on the treatment of patients in hemodynamic instability, respiratory distress and/or respiratory failure as well as monitor neurological status and ventilatory management all while maintaining optimal infection control
- Educated, trained and precepted nurses on PICU skills as well as lead discussions on various disease processes that are common to the pediatric population
- Maintained meticulous infection control protocols while managing complex ventilatory systems and monitoring neurological status.
Mathematics Teacher
Recovery School District/Teach for America Corps
07.2007 - 07.2011
- Assisted in closing the achievement gap while increasing students' knowledge by up to 2+ grade levels in one school year period
- Mentored and trained first year teachers and collaborated with the principal to interview and make hiring recommendations for prospective teachers
Education
Master of Science in Nursing -
Chamberlain University
Chicago, IL05.2022
Bachelor of Science in Nursing - undefined
Chamberlain University
Chicago, IL05.2014
Master's Degree in Public Health - undefined
Walden University
Minneapolis, MN08.2013
Bachelor of Arts Degree in Psychology - undefined
University of Miami
Coral Gables, FL05.2007
Skills
- Operational Excellence
- Customer Management & Ongoing Delivery
- Critical Thinking
- Project and Timeline Management
- Continuous Improvement
- Relationship Building
- Problem-Solving
- Metrics Driven
Licensure & Certification
- Negotiation Mastery - Harvard Business Online
- Registered Nurse Florida, 9388394
- BLS, American Heart Association
- PALS, American Heart Association
Timeline
Client Excellence Lead, Patient Support Services
IQVIA
06.2023 - Current
Associate Principal, Patient Engagement
IQVIA
05.2022 - 06.2023
Account Executive
Human Care System
02.2021 - 05.2022
Senior Program Mgr/Account Lead
Human Care System
07.2018 - 02.2021
Treatment Experience Nurse Trainer
Human Care System
10.2017 - 07.2018
Treatment Experience Nurse Specialist
Human Care System
12.2016 - 12.2018
Pediatric Intensive Care Nurse
Joe DiMaggio Children's Hospital
08.2014 - 03.2018
Mathematics Teacher
Recovery School District/Teach for America Corps
07.2007 - 07.2011
Bachelor of Science in Nursing - undefined
Chamberlain University
Master's Degree in Public Health - undefined
Walden University
Bachelor of Arts Degree in Psychology - undefined
University of Miami
Master of Science in Nursing -
Chamberlain University
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