Gail Moorehead
Juneau,AK
Summary
Adept at strategic planning and innovation, I spearheaded quality and compliance initiatives at Bartlett Regional Hospital, achieving significant process improvements and fostering a culture of excellence. My expertise in data analysis and creative problem-solving enhanced operational efficiency and employee satisfaction, demonstrating a strong blend of analytical and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and strategic goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Chief Quality and Compliance Officer
Bartlett Regional Hospital
2023.05 - Current
- Oversight and direction for all risk management functions including grievance management, patient safety events, discovery, RCA leadership, and litigation.
- Provides leadership and direction for departments including Quality, Compliance, Human Resources, Staff Development, Infection Prevention, Employee Health.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Works with managers to assure coordination and integration of care as well as continued service. This includes financial analysis, staffing models, care delivery design.
- Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with hospital objectives. Creating action plans based on gap analysis and organizational focus.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Improved overall department efficiency by streamlining processes and implementing new procedures and standards.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Initiated new employee satisfaction measurement with constructive performance goals and targeted feedback and measured improvement markers.
- Drove innovation within the department by promoting creative thinking and supporting new initiatives.
- Fostered a culture of continuous improvement by encouraging staff to identify areas of opportunity and propose solutions.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Provides leadership and direction to assure quality and compliance with regulatory and accreditation requirements and customer satisfaction.
Director of Quality Management
Bartlett Regional Hospital
2020.08 - 2023.05
- Optimized inspection processes by incorporating advanced inspection equipment and techniques.
- Led cross-functional teams in root cause analysis efforts, resolving complex quality issues.
- Championed continuous improvement initiatives, resulting in significant process improvements and waste reduction.
- Collaborated with suppliers to improve product quality through supplier development initiatives.
- Worked with The Joint Commission, ACHC and CAP accreditation bodies to discover areas of need and promptly implemented improvements.
- Oversee the Quality and Compliance programs to ensure Bartlett are operating within compliance of their regulatory bodies (CMS, TJC, AKOSH, OSHA)
- Developed and maintained records of policies, procedures and best practices to support continuous improvement. Oversaw policy management software system for organization.
- Mitigated risk exposure by proactively identifying potential areas of concern and implementing effective risk management strategies.
- Assessed, analyzed and improved patient satisfaction ratings for hospital and outpatient facilities.
- Aligned Quality Management objectives with corporate goals, fostering a culture of excellence throughout the organization.
- Applied coaching techniques and tools to support managers and team members in improving performance.
Director of Educational Services
Bartlett Regional Hospital
2010.11 - 2020.08
- Facilitated the transition to online learning platform and development of a learning management system for standardized content and tracking on internal developed coursework.
- Optimized resource allocation by analyzing budgetary needs and prioritizing investments in educational materials, technology, and personnel.
- Created and implemented online and in-person programs for teachers and students.
- Supports compliance with established organizational and professional practices, accreditation standards and state/federal laws and regulations.
- Formulated department goals based on strategic directions of the organization; implements, monitors, and evaluates progress toward established goals.
- Led operations of educational programs BRH and within community.
- Established professional development opportunities for staff to enhance their pedagogical techniques and subject matter expertise by participating in the Montana Nurses Association for Nurse Planners.
- Maintained Bartlett as a Provider of Continuing Nurse Education site of Excellence for three renewal cycles as the Lead Nurse Planner.
- Affiliated Bartlett as a Training Site with the American Heart Association to provide instructor training for all instructors in Southeast Alaska and established Bartlett as part of the Get with the Guidelines Programs for Resuscitation.
Clinical RN
Bartlett Regional Hospital
2006.05 - 2010.11
- Reduced hospital readmission rates by developing effective discharge plans tailored to individual needs.
- Implemented evidence-based nursing practices, enhancing quality of patient care.
- Conducted thorough patient assessments to identify potential risks and develop appropriate interventions.
- Served as a preceptor for new staff members, ensuring proper orientation and training for seamless integration into the team.
Night Charge Nurse Wildflower Court
Wildflower Court
2005.05 - 2006.05
- Mentored new nursing staff members throughout orientation periods, facilitating successful integration into the healthcare team.
- Managed a team of nurses for efficient workflow, resulting in reduced wait times and improved patient outcomes.
- Ensured compliance with federal regulations concerning confidentiality through meticulous record keeping practices.
- Participated in quality improvement initiatives aimed at enhancing overall efficiency within the department or unit operations.
Clinical Nurse
Northern Vermont Regional Hospital
2002.08 - 2003.10
Education
Master of Science - Health Administration
Western Governors University
Salt Lake City, UT2024
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT2017
Associate of Science - Nursing
Excelsior College
Albany, NY2004
Skills
- Work Coordination
- Strategic Planning
- Innovation and Creativity
- Emergency Response Coordination
- Data Analysis
- Process Improvement
- Lean and Six Sigma
- Program Evaluation
- Risk Management
- Compliance
Accomplishments
Academy of Medical-Surgical Nurses (AMSN) Competency Task Force Member 2019-2020
Academy of Medical-Surgical Nurses Board Nominating Committee 2021
Academy of Medical-Surgical Nurses Board Nominating Committee 2022
Certification
- CPHQ, NAHQ - Renews 11/2024
- AMSN, Academy of Medical Surgical Nurses - Renews 5/2028
- CPPS, IHI, Renews 7/2027
- CPHRM, American Hospital Association, Renews 7/2027
Timeline
Chief Quality and Compliance Officer
Bartlett Regional Hospital
2023.05 - Current
Director of Quality Management
Bartlett Regional Hospital
2020.08 - 2023.05
Director of Educational Services
Bartlett Regional Hospital
2010.11 - 2020.08
Clinical RN
Bartlett Regional Hospital
2006.05 - 2010.11
Night Charge Nurse Wildflower Court
Wildflower Court
2005.05 - 2006.05
Clinical Nurse
Northern Vermont Regional Hospital
2002.08 - 2003.10
Master of Science - Health Administration
Western Governors University
Bachelor of Science - Nursing
Western Governors University
Associate of Science - Nursing
Excelsior College
- CPHQ, NAHQ - Renews 11/2024
- AMSN, Academy of Medical Surgical Nurses - Renews 5/2028
- CPPS, IHI, Renews 7/2027
- CPHRM, American Hospital Association, Renews 7/2027
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