Gail Nicolls
Richland,United States
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Bartender Cook
Two Bits and a Bite
08.2023 - 05.2025
- Make all drinks ordered by Guest
- Pour all Draft Beers
- Open all bottle or can beverages for Guest
- Make all Cocktails or Shots ordered by Guest
- Pull Tabs
- Stock Beer Cooler
- Change Beer Kegs
- Receive all shipments: Liquor or Food items or other items ordered
- Clean
- Organize
- Prepare & Cook all food orders received from Prime Rib Dinners, Broasted Chicken, Hamburgers, Sandwiches, Wings, Mozz Sticks, Chicken Strips, Tots, Fries, All Bar Food Including Newly Added Desserts: Churros and Stuffed Donuts
Restaurant Assistant Manager
J & D Restaurant Inc
09.2016 - 12.2022
- Overseen and managed all areas of the restaurant FOH and BOH
- Managed a crew of 15-20 employees per shift. 50-60 employees in total
- Managed shifts which included: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness
- Maintained company standards and service levels to increase sales and minimize costs: food, beverage, supply, utility, and labor costs
- Recruited, interviewed, hired hourly employees, supervised all employees FOH and BOH, and termination of employees
- Conducted orientations and overseen the training of new employees, developed employees with ongoing feedback and performance expectations
- Prepare schedules and ensure restaurant is staffed for each shift
- Supervised staff, disciplining with oral reprimands, written warnings, and suspension as needed
- Covered FOH or BOH shifts as needed for: Servers, Bartenders, Cooks, Hostesses, and Server Assistants
- Payroll/Administrative duties completed accurately and on time
- Enforced sanitary practices for food handling safety, general cleanliness, and maintenance of kitchen and dining area
- Responsible for ensuring consistently high quality food presentation, plating, and ticket times and service are following Denny's standard
- Estimated food and liquor cost
- Supervised portion control and quantities of prep to minimize waste
- Inventoried and ordered fresh food and frozen foods
- Sysco/MBM - Ensured positive guest service in all areas
- Responded to guest complaints
- Trained in every position FOH, BOH, and in the Lounge
- Logged and counted servers cash tip outs daily
- Calculated and issued cash tips with biweekly payroll for Server Assistants and Hostesses
Store Manager
Nosh Holding Inc Dba Grand Central Coffee Station
08.2013 - 01.2016
- Handled day to day operation of a busy coffee house, c-store, deli, bakery, gas station, and car wash
- Excellent and genuine customer service
- Extensive cash handling experience
- Managed 13-15 employees including: hiring, training, termination, employee files, reviews, & raises
- Weekly schedule and weekly tip distribution
- Daily deposit, daily sales recap
- Payroll, A/R, A/P, Invoicing house charge accounts
- L&I Quarterly taxes and WA Excise tax
- Programed new menu items into register system
- Barcoded new deli items and enter all items into register system
- Developed new food items for deli and bakery
- Monitored video surveillance and back-up all incidents
- Annual renewal of liquor license, business license, and health department license
- Maintained compliance with EPA, tank monitoring, & monthly line leak tests
- Maintained interior/exterior store equipment, maintenance, repairs and records
- Inventory count and calculation
- Monitored labor verses sales daily
- Set weekly up-sale goals for each employee
- Delegated/follow-up all employee projects and orders
- Handles and resolved all customer compliments complaints
Store Manager
M Chauhan Inc dba Grand Central Coffee Station
11.2007 - 08.2013
- Managed all employees: trained all staff for busy coffee house, c-store, deli, bakery, Shell gas station, and car wash
- Weekly schedule, interview, & hiring of staff
- Managed employee files & performance reviews, make suggestions to owner on raises
- Prepared daily deposit, daily sales recap, Payroll, A/P, A/R & Biweekly Invoicing of In-house charge customers
- Maintained maintenance and records for espresso machine, grinders, granita machines, & all other equipment
- Video surveillance incident backup
- Weekly Coremark order of tobacco, candy, snacks, and cooler items
- Added new items and UPC codes into register system
- Maintained compliance with EPA, tank monitoring, & monthly line leak tests
- Provided friendly customers service face to face or on the drive through headset, accurate ringing of all sales, extensive cash handling experience
- My responsibilities would increase when the owner was out of the country in India for vacation or travel. This owner would leave for a few months at a time
Store Manager
AGK Enterprises LLC dba Kafe' Dolce
04.2007 - 10.2007
- Assisted owner from construction phase to the finished construction of the café
- Including: layout with espresso equipment, espresso grinders, granita machines, height of set-up area & cabinets, refrigeration needs, menu design, register programming & equipment needed, & set up all vendor accounts prior to opening café on 5/22/2007
- I scheduled inspections for each phase of construction, applied for Heath Department inspection and permits
- Recruited, hired and trained all employees: register system, espresso machine, sandwiches and salad recipes, all drink recipes and proper drink preparation and presentation
- Maintained employee training and shift leader training
- Responsible for: Daily deposits, change order, weekly tip distribution, Payroll, Quarterly taxes, A/P, A/R, weekly schedule, barista schedules, setting up staff meetings and training, weekly orders: coffee order, Food Services of America, milk order, biscotti order, Coca-Cola order, and reviewed Avalanche order with Team Leader
- Demonstrated exceptional customer service, accurate ringing of all sales face to face or on headset, proper cash handling
- I handled day to day operations of the café
Store Manager
OB One Inc dba Grand Central Coffee Station
06.1999 - 12.2006
- Managed and trained all employees of a busy coffee house, c-store, deli, bakery, gas station, & car wash
- Weekly schedule, interview, hire, and train of all employees, manage employee files, and reviews
- Prepared daily deposit, daily sales recap, Payroll, A/P, & Invoicing
- Set the example for my staff with excellent customer service, demonstrated daily: up-beat, friendly, & accurate drive-through orders and prepare smooth-tasting espresso drinks, smoothie, granita preparation
- Trained to open and close the store and learned each position in the store
Store Manager
OB One Inc dba Grand Central Coffee Station
11.1997 - 11.2000
- Demonstrated excellent customer service, ring all items accurately with proper cash handling
- Managed a busy coffee house, c-store, deli, bakery, gas station, and car wash
- Weekly schedule, interview, hire, and train of all employees
- Managed employee files
- Prepare Core-mark order each week for tobacco, candy, and snacks
- Followed up with other employees on FSA order, coffee order, Avalanche order, & dairy order
- Prepared daily deposit and prepare daily sales recap
- Prepared for all staff meetings, scheduled meetings and training for all employees
- Weekly tip distribution
Front Desk Agent, Night Auditor, Manager on Duty
NW Lodging Inc dba Ramada
07.1993 - 12.1996
- Assisted all guests with check in & check out, handled reservations, phone operator
- Night Audit - graveyard position, and Manager on Duty while working graveyard shift
- Counted till beginning and ending of shift, balance shift paperwork
- Deposited banquet sales into safe
- Counted and balanced safe daily
Secretary
Battelle, PNL
08.1992 - 02.1995
- Secretary to Dr. Watson and office support person for 13 different scientists in the Health Risk Assessment Department (Epidemiology and Biometry)
- Answer phones, data entry, prepare memos, travel reports, make copies, order office supplies, search requests for information on the National Radiobiology Archives, (NRA)
- Assisted our team with transferring NRA files to acid free folders, barcode each file, scanned entire file to make this information available electronically
Education
High School Diploma -
Pasco High School
Pasco, WashingtonSkills
- Dining
- Cooking
- Menu Items
- Plating
- Food Services
- Scheduling
- Risk Assessment
- Payroll
- A/P
- A/R
- Invoicing
- Excellent Customer Service
- Front Desk
- Office Support
- Data Entry
- Inventory
- Cash Handling
- Retail Sales
- Audit
- Inspections
- Operations
- Bartending
- Beverages
- Cook
- Customer service
- Highly reliable
- Strong multitasking
- Team player attitude
- Clear and effective communication
LANGUAGES
English - Intermediate
Spanish - Intermediate
Certification
Food Handlers Card
Liquor Card
Timeline
Bartender Cook
Two Bits and a Bite
08.2023 - 05.2025
Restaurant Assistant Manager
J & D Restaurant Inc
09.2016 - 12.2022
Store Manager
Nosh Holding Inc Dba Grand Central Coffee Station
08.2013 - 01.2016
Store Manager
M Chauhan Inc dba Grand Central Coffee Station
11.2007 - 08.2013
Store Manager
AGK Enterprises LLC dba Kafe' Dolce
04.2007 - 10.2007
Store Manager
OB One Inc dba Grand Central Coffee Station
06.1999 - 12.2006
Store Manager
OB One Inc dba Grand Central Coffee Station
11.1997 - 11.2000
Front Desk Agent, Night Auditor, Manager on Duty
NW Lodging Inc dba Ramada
07.1993 - 12.1996
Secretary
Battelle, PNL
08.1992 - 02.1995
High School Diploma -
Pasco High School
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