GAIL OVERSTREET-WILLIAMS
Sales and Operations Support
Crystal Lake,IL
Summary
Dedicated Sales and Operations Coordinator with established interpersonal skills and eagerness to support team members. Resourceful interpersonal communications skills lends well to streamlining behind-the-scenes operations. Strong multitasker skilled at managing fast-paced projects while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills.
Overview
23
23
years of professional experience
Work History
Sales Operations Coordinator/Executive Assistant
Stonemor Partners
Bensalem, PA
12.2012 - 06.2023
- Tracked, modeled and reported on sales data to help sales team target and improve strategies.
- Facilitated communication between internal teams to effectively handle customers' needs and resolve issues.
- Attended sales meetings to take notes and distribute updates to team members.
- Supported sales executives by organizing calendars, communications and travel arrangements.
- Produced sales documents, finalized deals and filed records.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Recruited, hired and trained new hires to optimize profitability.
- Maintained efficient office environment through effective management of resources and deadlines remotely.
- Enhanced sales productivity by simplifying processes and evaluating new tools to foster team efficiency.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Legal Assistant
Roth Melei Attorneys at Law
Crystal Lake, IL
06.2008 - 04.2012
- Fielded telephone calls, meeting plans and conference organization requirements.
- Filed clients' legal documents in relevant courts for processing.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
- Participated in client interviews, observed questioning process and documented information.
- Provided administrative support to boost firm's document production and legal correspondence.
- Drafted legal complaints, summonses and interrogatories.
- Organized legal documents in company filing systems and databases.
- Responded to client calls and inquiries to deliver applicable information.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Processed closing documents and transactional documents for legal review.
- Organized and prepared case exhibits and evidence for trial.
- Organized exhibits and arguments to present evidence on behalf of clients.
- Delivered subpoenas and coordinated law office activities.
Legal Assistant
Dean & Simonini
Crystal Lake, IL
08.2000 - 05.2008
- Handled telephone calls, meeting plans and conference organization requirements.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
- Organized legal documents in company filing systems and databases.
- Processed closing documents and transactional documents for legal review.
Education
High School Diploma -
Huntley High School
Huntley, IL05.1990
Some College (No Degree) - Business Administration
Lake County Vocational School
Lake County, ILSome College (No Degree) -
McHenry County College
Crystal LakeSkills
- Workflow Optimization
- MS Office
- Google Suite
- CRM
- Sales and Operations Support
- Calendar Management
- Spreadsheet Management
- Travel Coordination
- Multitasking and Prioritization
- Confidential Document Control
- HR / People Support Specialist
- Strong Problem Solver
- Idea Development and Brainstorming
- Teamwork and Collaboration
Timeline
Sales Operations Coordinator/Executive Assistant
Stonemor Partners
12.2012 - 06.2023
Legal Assistant
Roth Melei Attorneys at Law
06.2008 - 04.2012
Legal Assistant
Dean & Simonini
08.2000 - 05.2008
High School Diploma -
Huntley High School
Some College (No Degree) - Business Administration
Lake County Vocational School
Some College (No Degree) -
McHenry County College