Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gail Payton

Detroit,MI

Summary

Goal-oriented and Seasoned Business Administration professional with over 15+ years of exceptional administrative office skills. Experience using Microsoft Office Suites, SAP, and Navisphere. Expertise in accounts payable, accounts receivable, and creating proposals for purchasing. Proficient in maintaining files and file database systems including providing excellent customer service. Prioritizes workload and utilizes intervention to streamline office tasks while performing exceedingly in daily operations. Maintain and implements project efficiencies to carry out company goals. Sharp eye for finalizing documents for accuracy, prior to reporting. Proactive team player who supports organizational protocols and objectives.

Overview

22
22
years of professional experience

Work History

Senior Global Forwarding Coordinator

C.H. Robinson
03.2015 - 03.2024
  • Tracked and traced over 100 shipments, to provide cargo location updates
  • Monitored logistic accounts for proof of shipment’s documentations
  • Assisted clients with invoice inquiries and discrepancies
  • Downloaded and transferred invoices to several vendor payment sites
  • Responded to vendors inquiries via email regarding document delivery status
  • Provided conflict mediations and resolution and collection support between third parties
  • Processed over 200 emails daily to approve and process accounts payables for shipment clearances
  • Processed over 100 emails weekly to generate accurate commercial export invoices with nine (9) affiliated warehouses
  • Reviewed and monitored accounts receivables to ensure payments were timely.

Official Certificates Processor

Thomson Reuters IP Management Services (Contract)
01.2014 - 01.2015
  • Provided precision, verifying accuracy of patent and trademark certificates to assured the integrity
  • Processed incoming and outgoing patent and trademarks certificates to appropriate clients
  • Scanned and linked documents into file management system
  • Created and maintained database design, security and maintenance
  • Created and generated routine audit reports on certificates to minimize discrepancies
  • Commended for processing over 100,000 patented certificates for review in minimal time.

Administration Assistant

Computer Services Corporation (CSC) (Contract)
01.2013 - 01.2014
  • Performed routine contract protocols for administrative functions and proposal summaries
  • Provided contract initiations, completion and closings
  • Scanned and linked contracts documents into a file management system (SAP)
  • Administered routine low risk contracts, made changes, and processed non-disclosure agreements
  • Assisted in reviewing, interpreting, editing, contracts amendments, and modifications
  • Processed change orders and retained currency on contract regulations and contract laws in appropriate areas
  • Advised management on contractual issues to avoid potential issues.

Sr. Administrative Assistant

AAA – The Auto Club (Contract)
10.2012 - 08.2013
  • Front Line administrative support to the Director and Management Team of Corporate Real Estate Services
  • Handled incoming calls, internal and external customers, generated reports, and handled general office management and project work.

Administrative Assistant

Botsford Hospital (Contract)
01.2012 - 09.2012
  • Provided front-line administrative support to Case Managers & Social Workers
  • Entered case load statistical data in company database
  • Answered telephones and distributed departmental related work orders
  • Performed data entry, filing, and aide to The Director with various projects.

Administrative Specialist

City Of Detroit DWSD – Industrial Waste Control
01.2002 - 01.2012
  • Counseled and collaborated with owners on program requirements and services
  • Reported and made observations on conditions to identify problems for the Field Engineer
  • Maintained and modified the department’s database and records
  • Conducted and prepared monthly inspection reports on restaurants.

Education

Bachelor of Science Degree in Business Administration -

Central Michigan University
Mt. Pleasant, MI

Skills

  • Customer Service
  • Data Entry
  • Work Planning and Prioritization
  • Relationship Building

Timeline

Senior Global Forwarding Coordinator

C.H. Robinson
03.2015 - 03.2024

Official Certificates Processor

Thomson Reuters IP Management Services (Contract)
01.2014 - 01.2015

Administration Assistant

Computer Services Corporation (CSC) (Contract)
01.2013 - 01.2014

Sr. Administrative Assistant

AAA – The Auto Club (Contract)
10.2012 - 08.2013

Administrative Assistant

Botsford Hospital (Contract)
01.2012 - 09.2012

Administrative Specialist

City Of Detroit DWSD – Industrial Waste Control
01.2002 - 01.2012

Bachelor of Science Degree in Business Administration -

Central Michigan University
Gail Payton