Summary
Overview
Work History
Skills
Additional Information
Timeline
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Gail Peacock

Gail Peacock

Flower Mound,TX

Summary

Results-driven professional with over 15 years of experience directing organizational activities while constantly evolving to meet strategic goals and objectives focusing on multi-site sales, operations involving all levels of care.

Collaborate with clients to ensure business development strategies are in place, adjusting plans accordingly to maximize referral leads and move-ins; exceeded occupancy expectations & goals

Proven track record of success in increasing occupancy rates and achieving sales targets. Selling experience as a leader with existing communities, expansion opportunities and blue skies.

Exceptional communication and interpersonal skills, fostering positive relationships with residents, families, staff and external stakeholders.

Public speaker sought out for speaking engagements at senior expos and companies nationwide to educate attendees on senior living.

Skillful at establishing strategic approaches, finding new customers and expanding territories to maximize revenue. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

Sales Specialist

LCS
10.2023 - Current
  • Collaborate with sales team and leadership team on site to make a seamless partnership
  • Join the sales process to help educated prospects about communities features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong prospect and onsite team relationships through consistent communication and effective problemsolving.
  • Leading my example by provided first-rate service to all customers and potential customers.1 degree above the exception!
  • Exceed the duties set out from the regional sales manager and ED to create value for this addition in staff.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business and word of mouth.
  • Provided ongoing support to existing residents, maintaining a high level of satisfaction and encouraging longevity.

CEO

iCare Senior Consulting Group LLC
10.2014 - 10.2023
  • Owner of a consulting group specializing in increasing occupancy, work to turnaround communities, execute systems to better run the community, and create & establish a culture for clients.
  • Clients base includes all from various stages of senior living.
  • Experience with existing communities with expansion projects as well as ground up/blue skies developments
  • Achieved client's growth by implementing strategic plans and streamlining operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Enhanced brand reputation with effective marketing campaigns and public relations efforts.
  • Created a positive work culture, resulting in increased employee satisfaction and retention rates.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Fostered strong relationships with industry partners to expand business opportunities.
  • Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
  • Streamlined business processes with other leaders, resulting in increased operational efficiency across all departments.
  • Developed and trained a high-performance sales team for improved productivity and efficiency.
  • Drove profitability with thorough financial analysis and strategic decision making.
  • Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
  • Led successful turnaround efforts for underperforming divisions or subsidiaries, restoring profitability within tight timeframes.
  • Established foundational processes for business operations.
  • Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit to help with a seamless turnover to hired team.
  • Directed market expansions to propel business forward, meet changing customer needs.
  • Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
  • Cultivated a culture of forward-thinking performance-driven employees to lead industry standards.
  • Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
  • Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
  • Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Partnered with financial, operational and human resources to optimize business performance.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Represented organization at industry conferences and events.
  • Created succession plans to provide continuity of operations during leadership transitions.
  • Devised and presented business plans and forecasts to board of directors.
  • Communicated business performance, forecasts and strategies to investors and shareholders.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Oversaw divisional marketing, advertising and new product development.
  • Maintained P&L and shouldered corporate fiscal responsibility.

Real Estate Agent

Prudential Texas Properties
12.2005 - 05.2010

Skills

  • Strategic Business Planning
  • Process Improvement & Management Turnover
  • Training
  • Effective Decision Making
  • Customer Focus
  • Problem-Solving
  • Organizational Leadership
  • Business Development
  • Strategic Partnerships
  • New market penetration
  • Productivity performance
  • Leadership and People Development
  • Sales Growth
  • Cross-Functional Collaboration

Additional Information

Check out the video podcast: "The Girlfriends Guide to Senior Living" on Youtube.

Timeline

Sales Specialist

LCS
10.2023 - Current

CEO

iCare Senior Consulting Group LLC
10.2014 - 10.2023

Real Estate Agent

Prudential Texas Properties
12.2005 - 05.2010

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Gail Peacock