Summary
Overview
Work History
Education
Skills
Timeline
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Gail Reynolds

Davenport,FL

Summary

Hardworking employee enthusiastic about learning the Insurance claims field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

CDL Truck Driver

New Prime Inc.
04.2014 - 02.2021
  • Inspected vehicle before and after every trip and conducted minor repairs.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.

Assistant General Manager

Hampton Inn & Suites Fort Myers Beach
08.2005 - 10.2007
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Collaborated with other departments to establish productive and timely completion of projects.

Overnight Stock Person

Walmart
12.2003 - 05.2005
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
  • Maintained neat, organized stockroom free of hazards.
  • Removed all boxes and related trash from sales floor and processed through compactors.

Customer Service Rep- Call Center

Sony
03.1999 - 08.2003
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.

Education

Associate of Science - Pre-Medicine/Psychology

Oberlin College
Oberlin, OH
05.1994

Skills

  • Problem Resolution
  • Information Updates
  • Customer Communication
  • Quality Assurance Controls
  • Account Management
  • Verbal and Written Communication
  • Data Gathering
  • Customer Support
  • Pre-Trip Inspections
  • GPS and Route Planning
  • DOT Compliance
  • Trip Planning
  • Conflict Resolution Techniques
  • Customer Data Confidentiality

Timeline

CDL Truck Driver

New Prime Inc.
04.2014 - 02.2021

Assistant General Manager

Hampton Inn & Suites Fort Myers Beach
08.2005 - 10.2007

Overnight Stock Person

Walmart
12.2003 - 05.2005

Customer Service Rep- Call Center

Sony
03.1999 - 08.2003

Associate of Science - Pre-Medicine/Psychology

Oberlin College

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Gail Reynolds