Gail Sankar
St Cloud,FL
Summary
Dedicated Medical Technician offering both direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction through ensuring regulatory compliance and adherence to practice standards. Documented to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Lead Med Tech/Floor Manager/Sales and Marketing
Savannah Court St Cloud Assisted Living Residence
St Cloud, FL
08.2021 - Current
- Process and fill all medication orders for residents
- Manage all staff and train all employees on resident care as well as medication administration
- Making sure all proper documents and completed in timely and accurate manner
- Answer new leads of potential new residents, schedule and give tours of residence as needed when Director not available.
- Oversaw department updates such as changing methodologies and improving workflow.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Interviewed patients to obtain medical history and chief complaints.
- Communicated with dispatch and treatment center personnel to provide information about medical situations and receive instructions for further treatment.
- Prepared specimens for testing procedures.
- Implemented treatment for emergent medical conditions by thoroughly assessing current patient status.
- Monitored inventory levels of supplies, equipment and reagents used and placed orders for replacements.
- Maintained patient confidence and protected hospital by keeping information confidential.
- Communicated with patients and families to obtain patient medical histories and vital information.
- Interacted with patients and families while demonstrating high standards of performance, teamwork and compassion.
- Performed patient service duties by communicating directly with patients, answering questions and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
- Measured patient vital signs such as blood pressure, pulse rate and temperature to record information on patients' charts.
Direct Care Support
Greystone Programs Inc
Hopewell Junction, NY
09.2020 - 07.2021
- Cared for residents ina group home setting with health challenges
- Cooked meals and took group of 7 male on outings in the community.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Maintained frequent supervision of residents unable to call for assistance.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Conferred with supervisor to discuss patient condition and medical care.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Personal Care Aid
Vision Homecare/Graceful Homecare Agency
Poughkeepsie, NY
01.2017 - 04.2020
- Cared for elderly female at home.
- Cooked meals, light housekeeping, laundry, personal care, companion, drive to and from to appointments and outings locally.
- Maintained clean, safe and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Developed rapport to create safe and trusting environment for care.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Scheduled and accompanied clients to medical appointments.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Assisted patients with self-administered medications.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Monitored and assisted residents through individual service plans.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Supervised daily activities and provided assistance to staff.
- Ran errands for patients, did shopping, and picked up other necessities.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Administered medication as directed by physician.
- Conferred with supervisor to discuss patient condition and medical care.
- Remained alert to problems or health issues of clients and competently responded.
Front desk receptionist/scheduler
The Heart Center
New Windsor, NY
09.2006 - 11.2016
- Open and close medical office
- Updated patient demographics and verified medical insurance
- Check-in and check-out patients
- Processed and post copayments
- Prior authorizations and billing
- Schedule appointments and procedures both on phone and in person.
- Answered multi-line phone system and greeted callers enthusiastically.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Vice President
Self Employed
Pleasant Valley, NY
04.2004 - 06.2016
- Increased company growth through collaboration with sales and marketing.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Education
Associate - Business Administration And Management
LaGuardia Community College of The City University of New York
Long Island City, NY06.1995
A.S - Business Administration
LaGuardia Community College of The City University of New York
Long Island City, NY06.1995
Skills
- First Aid Certification
- Client Records Management
- Attentive to People
- Client Education
- Bookkeeping Support
- HIPAA Guidelines
- Office Supplies and Inventory
- Organization and Time Management
- BLS Certified
- Computer Proficiency
Accomplishments
I have been employed with Savannah Court St Cloud since August 2021. I was hired as the Programs Coordinator and in a few month became the Business Office Manager as a temporary position became available. Not long after that became the Lead Med teach and worked side by side with our RN to ensure all residents needs and services are addressed as well as train all new and current staff.
Certification
Medication Administration
Personal Care Aide/CPR First Aid
Timeline
Lead Med Tech/Floor Manager/Sales and Marketing
Savannah Court St Cloud Assisted Living Residence
08.2021 - Current
Direct Care Support
Greystone Programs Inc
09.2020 - 07.2021
Personal Care Aid
Vision Homecare/Graceful Homecare Agency
01.2017 - 04.2020
Front desk receptionist/scheduler
The Heart Center
09.2006 - 11.2016
Vice President
Self Employed
04.2004 - 06.2016
Associate - Business Administration And Management
LaGuardia Community College of The City University of New York
A.S - Business Administration
LaGuardia Community College of The City University of New York
Medication Administration
Personal Care Aide/CPR First Aid
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