Gail Schellhammer
JEFFERSONVILLE,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Customer Service Manager/Logistics Planning Analyst
Manitowoc
Jeffersonville, IN
04.2018 - Current
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Provided exceptional customer service to ensure customer satisfaction.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
Supply Chain Analyst
Manitowoc
Shady Grove, PA
09.2012 - 04.2018
- Monitored supplier performance using key metrics such as delivery accuracy, lead time, cost savings.
- Collaborated and communicated with various team members, business partners and vendors.
- Resolved problems and managed multiple tasks using strong planning and process management abilities.
- Provided support in forecasting demand and creating action plans to meet customer requirements.
Master Scheduler/ Inventory Manager
CF Martin
Nazareth, PA
06.1996 - 09.2011
- Developed and maintained master production schedules to optimize plant performance.
- Monitored customer demand, inventory levels, and material availability for accurate scheduling of resources.
- Facilitated daily production meetings with operations personnel to ensure alignment with master schedule.
- Coordinated with warehouse staff regarding finished product shipments and delivery dates.
- Served as a liaison between sales, engineering, quality assurance, manufacturing, and purchasing departments for effective communication throughout the supply chain process.
- Worked closely with the Quality Assurance team to resolve supplier nonconformance issues that impacted production timelines.
Cost Accountant
Victaulic
Easton, PA
- Maintained the cost accounting system by recording, classifying, allocating, summarizing and evaluating cost data.
- Monitored inventory levels of raw materials and finished goods in order to provide accurate information on product costing.
- Prepared journal entries for inventory transactions including purchase orders, sales invoices, transfers between warehouses.
Education
MBA - Business
Grand Canyon University
Phoenix, AZMaster of Science - Business
Bloomsburg University of Pennsylvania
Bloomsburg, PASkills
- Focused On Customer Satisfaction
- Interdepartmental Communication
- Adherence To High Customer Service Standards
- Multi-Task Management
- Cross-Functional Collaboration
- Shipping Coordination
- Shipping Procedures Understanding
- Purchasing And Procurement
Certification
- APICS Association
References
References available upon request.
Timeline
Customer Service Manager/Logistics Planning Analyst
Manitowoc
04.2018 - Current
Supply Chain Analyst
Manitowoc
09.2012 - 04.2018
Master Scheduler/ Inventory Manager
CF Martin
06.1996 - 09.2011
Cost Accountant
Victaulic
MBA - Business
Grand Canyon University
Master of Science - Business
Bloomsburg University of Pennsylvania
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