Gail Simmons
Luverne,AL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Alorica
03.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Sykes
01.2016 - 05.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Lead Cashier/Pharmacy Assistant
College Hill Pharmacy
06.2007 - 08.2014
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Assisted pharmacy staff with preparing medications and filling orders.
- Merchandised over-the-counter goods and rotated stock.
- Counted and labeled prescriptions with correct item and quantity.
- Trained new pharmacy staff on computer system and drug management protocols.
- Verified order information against computer database.
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
- Organized client information into correct profiles while maintaining confidentiality.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Requested updated prescriptions and medical information from physicians.
Education
High School Diploma -
Brandon Sr. High School
Brandon, FLCertificate - Medical Billing And Coding
Sanford Brown Institute
Brandon, FLSkills
- System Implementation
- Report Preparation
- Medical Terminology Knowledge
- Recordkeeping Strengths
- Multi-Line Phone Talent
- Documentation
- Policy and Procedure Adherence
- Customer Relations
- Calm and Professional Under Pressure
- Conflict Resolution
- Customer Service
- Order Fulfillment
Timeline
Customer Service Representative
Alorica
03.2020 - Current
Customer Service Representative
Sykes
01.2016 - 05.2019
Lead Cashier/Pharmacy Assistant
College Hill Pharmacy
06.2007 - 08.2014
High School Diploma -
Brandon Sr. High School
Certificate - Medical Billing And Coding
Sanford Brown Institute
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