Gail Slaven
Oklahoma City,OK
Summary
Dynamic administrative professional with extensive experience at the OK State Department of Health and the Oklahoma Tax Commission, excelling in customer service, administrative and financial skills, and confidential document control. Proven ability to enhance operational efficiency through critical thinking and meticulous organization. Skilled in accounting support, adept at managing complex databases and resolving customer inquiries effectively. Meticulous and systematic in organizing, planning, and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports, and records. Skilled in oral and written communication. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
Administrative Assistant/Contract Monitor
OK State Department of Health
Oklahoma City, Oklahoma
08.2016 - 06.2020
- Managed database systems containing customer contact information.
- Handled confidential documents in an organized fashion according to established protocol.,
- Answered questions from customers regarding products and services offered by the company.
- Processed invoices for payment using accounting software applications.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Conducted research on various topics as requested by management.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded to customer issues to provide immediate resolution and improve retention.
Income Tax Auditor
Oklahoma Tax Commission
Oklahoma City , OK
10.2008 - 08.2016
- Reviewed, analyzed, and adjusted state tax returns for accuracy of reported income based on IRS Federal Tax Return adjustments.
- Identified areas of non-compliance with filing requirements.
- Assessed tax liability and penalties for underpayment of taxes due.
- Prepared detailed letters to taxpayers on findings and recommendations for corrective action.
- Responded promptly to taxpayer inquiries about matters related to their returns.
- Provided guidance to taxpayers regarding proper filing procedures and payment options.
- Participated in continuing education courses on changes in tax law or regulation updates.
Accounting Assistant
Oklahoma Farm Bureau Mutual Insurance
Oklahoma City , Oklahoma
09.1995 - 10.2008
- Performed account analysis and reconciliations, including bank statements and inter-company general ledger accounts.
- Maintained the general ledger system to ensure accurate recording of all transactions.
- Assisted in the preparation of monthly financial statements and reports.
- Processed journal entries for accruals, amortization and other adjustments.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Checked figures and postings for correct entry and proper codes.
- Assisted with month-end and year-end close processes, preparing necessary journal entries.
Education
Associate of Applied Science - Accounting
Rose State College
Oklahoma City, OK05-2005
Skills
- Accounting support
- Administrative support
- Customer service
- Communication skills
- Highly organized
- Critical thinking
- Research skills
- Problem-solving
- Confidential document control
- Timeline planning and management
References
References available upon request.
Timeline
Administrative Assistant/Contract Monitor
OK State Department of Health
08.2016 - 06.2020
Income Tax Auditor
Oklahoma Tax Commission
10.2008 - 08.2016
Accounting Assistant
Oklahoma Farm Bureau Mutual Insurance
09.1995 - 10.2008
Associate of Applied Science - Accounting
Rose State College
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