Gail Sloan
Lincoln,IL
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Visitor Coordinator/Office Associate Opt 1
Illinois Department Of Corrections-Lincoln
01.2024 - Current
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Entered data, generated reports, and produced tracking documents.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Office Associate Opt 1
State Retirement Systems
09.2023 - 12.2023
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Maintained and updated office records, both digital and physical.
Public Service Representative
Secretary Of State
05.2010 - 09.2023
- Enhanced customer satisfaction by efficiently managing inquiries and resolving issues in a timely manner.
- Streamlined processes for improved service quality by identifying areas of improvement and implementing new strategies.
- Managed high call volume, consistently meeting performance metrics while maintaining excellent customer service standards.
- Verified documentation against compliance standards, outside resources and general public.
- Tested applicants with oral, written or practical tests, depending on license requirements.
- Balanced daily cash deposits and vault inventory with zero error rate.
Patient/Insurance Coordinator
Dr. Wm Todd Walker, DMD
07.1996 - 05.2010
- Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
- Streamlined office workflows for increased productivity, organizing and maintaining client files.
- Collaborated with agents to develop comprehensive insurance plans tailored to individual clients'' needs.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Verified insurance and communicated coverage to staff and patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Obtained prior authorization and precertification for outpatient procedures.
- Filed and tracked insurance claims and communicated claims status to patients.
- Achieved revenue goals by managing collections and accounts receivables, referral process and insurance billing.
Assistant Manager
Starcrest Cleaners
10.1991 - 02.1996
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Lincoln Community High School
Lincoln, IL05.1992
Skills
- Recordkeeping
- Data Entry
- Document Management
- Information Collection
- Accounts Reconciliation
- Schedule Coordination
- Relationship Building
- Discretion and Confidentiality
- Scheduling and Calendar Management
- Customer Service
- Time Management
Timeline
Visitor Coordinator/Office Associate Opt 1
Illinois Department Of Corrections-Lincoln
01.2024 - Current
Office Associate Opt 1
State Retirement Systems
09.2023 - 12.2023
Public Service Representative
Secretary Of State
05.2010 - 09.2023
Patient/Insurance Coordinator
Dr. Wm Todd Walker, DMD
07.1996 - 05.2010
Assistant Manager
Starcrest Cleaners
10.1991 - 02.1996
High School Diploma -
Lincoln Community High School
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