Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Gail Smith

Slidell,LA

Summary

Resourceful , and detail oriented professional in workforce supervision recognized for high productivity and efficient task completion. Possess strong capabilities in team leadership, operational workflow optimization, and conflict resolution. Excel in communication, problem-solving, and adaptability to ensure smooth operations and team cohesion. Committed to elevating workplace standards through proactive management and employee engagement. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Warehouse Supervisor 2

AWG
Pearl River, LA
04.2022 - Current
  • Ensured appropriate staffing levels to meet production demands.
  • Created strategies for improving operational efficiencies in the warehouse.
  • Provided leadership to motivate staff members to achieve performance goals.
  • Identified process improvement opportunities within the warehouse environment.
  • Conducted training sessions for new employees on proper use of equipment and safety protocols.
  • Addressed any problems that may arise during day-to-day operations in a timely manner.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Enforced strict safety procedures and protocols through successful management of warehouse team members.
  • Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
  • Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
  • Coordinated cross-training programs for warehouse staff to ensure flexibility and coverage.
  • Informed upper management or department heads of items loaded or problems encountered.
  • Utilized computer software applications such as Microsoft Office Suite, Kronos Workforce Central. for data entry, tracking and generating reports.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Created forms, documents, spreadsheets, presentations as needed.
  • Maintained an organized filing system of reports, documents, spreadsheets.
  • Organized data into spreadsheets for further analysis and reporting purposes.
  • Organized and maintained filing systems for confidential documents.
  • Scanned documents into digital formats ensuring accuracy of content.
  • Managed multiple projects simultaneously while meeting tight deadlines.
  • Organized physical files on an ongoing basis to ensure efficient retrieval times.
  • Utilized computer software programs to create reports, labels, forms.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Typed, formatted and edited correspondence and other documents.
  • Trained staff members to perform work activities and use computer applications.
  • Troubleshot office equipment, computer hardware and software issues.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.

Cargo Specialist, Staff Sergeant, Training Liason

United States Army/ Army Reserve
New Orleans, La
02.2001 - Current
  • Primarily responsible for Supervising the transfer, Distrubiton , and the Receiving of cargo, and equipment through various modes of Transportation Operations via Ship, Air, Truck, and rail
  • Served on various tours of active duty performing Missions pertaining to the Transfer of Cargo, Secruity Operations, and Training Operations
  • Inspect, count, and document cargo utilizing both manual and automated data processing systems, such as the Mesa System.
  • Inspected received items to reconcile against invoices to record shortages and reject damaged equipment , or equipment that is not transport ready
  • Created and managed load plans and facilitated the operation and training of different weighted Forklifts, Rough Terrain Container Handler, and Various weighted Palletized Trucks
  • Excellent Verbal and Nonverbal Communication skills
  • Performs as an Additional Duty Safety Officer, briefing personnel of work site hazards and prescribed preventive safety measures
  • Former Platoon Sgt, responsible for 60 soldiers.
  • Former Squad leader responsible for 12 soldiers
  • Ensures compliance of prescribed safety guidelines, and stopping operations if violations occur to educate personnel of the violations present and correction of them
  • Proactively finds solutions on how to ensure operations maintain zero incidents
  • Former Non-commissioned officer in charge of Railhead Operations
  • Former Non-commissioned officer in charge of a Marshalling Yard, responsible for the movement and recovery of equipment that was mission essential.
  • Former Training Liason which required me to genenerate reports detailing performance metrics, facilitated communication between two units to ensure the units were in compliance pertaining to required training

Warehouse Supervisor Dry House/ Dock Supervisor

AWG
Pearl River, LA
07.2019 - 04.2022
  • Ensured appropriate staffing levels to meet production demands.
  • Monitored warehouse operations to ensure accuracy and efficiency.
  • Coordinated with other departments to ensure smooth flow of materials.
  • Created strategies for improving operational efficiencies in the warehouse.
  • Provided leadership to motivate staff members to achieve performance goals.
  • Performed regular inspections of equipment, facilities, and personnel safety practices.
  • Identified process improvement opportunities within the warehouse environment.
  • Enforced company policies related to employee conduct in the workplace.
  • Analyzed data from reports generated by Warehouse Management System software.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
  • Informed upper management or department heads of items loaded or problems encountered.
  • Monitored Warehouse sanitation to ensure cleanliness to ensure GMP compliance acheiving the grade of 97 while over Grocery side of Warehouse
  • Supervised the loading dock team to ensure safety guidelines were followed.
  • Ensured all orders were loaded correctly, on time, and in accordance with customer specifications.
  • Coordinated daily shipping schedules with other departments to meet customer demands.
  • Trained new employees on proper operation of dock equipment and safety protocols.
  • Provided direction to warehouse personnel regarding product placement within the facility.
  • Managed day-to-day activities of staff members working at the loading dock area.
  • Completed or assisted with difficult or skilled tasks.
  • Presented and explained work orders to team.
  • Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
  • Held staff meetings to share project information and address specific issues.

Warehouse Lead/ Billing Clerk

AWG
Pearl River, LA
06.2018 - 05.2019
  • Facilitated communication between managers and staff regarding operational procedures and policies.
  • Maintained compliance with OSHA regulations in regards to workplace safety standards.
  • Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
  • Analyzed existing workflows for efficiency improvements and identified cost savings measures.
  • Cooperated with other departments throughout organization when needed in order to achieve desired results.
  • Used computer and company software to enter shipment and inventory records.
  • Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Prepared bills, invoices
  • Prepared bills, invoices, and bank deposits as needed.
  • Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
  • Assisted with other administrative tasks as assigned.
  • Performed data import, scanning, or manual keying processes to verify invoice accuracy.

Order Selector/Forklift Operator

AWG
Pearl River, LA
01.2018 - 06.2018
  • Operated electric pallet jacks and forklifts to transport products between warehouse aisles.
  • Confirmed shipments against purchase orders for correctness of items, quantity, and quality.
  • Reported any discrepancies with order fulfillment immediately to supervisor and manager.
  • Assisted other personnel in the loading and unloading process if needed.
  • Stayed abreast of new developments in warehouse operations technologies and processes.
  • Cleaned and organized aisles, work stations, and floors to promote operational productivity.
  • Utilized RF scanner guns to retrieve items from storage locations throughout the facility.
  • Ensured that all safety protocols were followed while operating material handling equipment.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Inspected loads prior to lifting to determine weight distribution and stability.
  • Ensured safety procedures were followed when operating forklifts.
  • Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
  • Loaded pallets onto trailers for shipment.

Wire Technician

AT&T
03.2017 - 12.2017
  • Installed, terminated and tested wiring for cable television systems.
  • Plans network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assessing installation site; preparing an installation diagram
  • Establishes voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment, routers, switches, multiplexors, cable trays, and alarm and fire-suppression systems; building ironwork and ladder racks; establishing connections; programming features; establishing connections and integrations; following industry standards; activating remote access tools; coordinating with contractors
  • Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems
  • Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications
  • Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation
  • Maintains customer rapport by listening to and resolving concerns; answering questions
  • Maintains safe work environment by following codes, standards, and legal regulations
  • Keeps supplies ready by inventorying stock; placing orders; verifying receipt
  • Updates job knowledge by participating in educational opportunities; reading technical publications
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Trim Technician

Ferrera Fire Apparatus
Holden, La
12.2016 - 03.2017
  • Primarily responsible for the fabrication of specific parts according to prescribed specs of a Fire Apparatus by reading its specific manual.
  • Using various tools such as sanders, grinders, tape measure, drills and pneumatic tools, for the purpose of prep work and used during installation
  • Install and fabricate doors, panels, drip rails, rub rails, vents, fenders
  • Uses industrial equipment such as shears, notcher, band saw, skill saw, and table saw.
  • Reads specs on vehicles to ensure the proper fabrication of the trim.

Materials handler

Textron
Slidell, La
10.2016 - 12.2016
  • Primary function is the movement of materials to one prescribed area to another using various material handling equipment, and also the documentation of material while it is being moved, stacked, shipped, or issued out using the Huron system
  • Picked parts according to pick order lists using Huron system or typed lists
  • Built truck racks with prescribed parts for various stations
  • Worked in structural cage, built structural orders
  • Stocked production lines with various parts and continually made sure parts were stocked or ordered parts when out of stock
  • Inventoried, received and shipped parts using Huron system
  • Operated hand trucks, electric, and manual
  • Organized shelves, performed cycle count.

Field Clerk

CSX Transportation
New Orleans, LA
01.2009 - 12.2015
  • Primary function was to transport crews, general rail yard office duties, work as various departments Clerk
  • Assisted Trainmaster, Yardmaster, and other staff with paperwork and administrative duties
  • Ensure compliance with all railroad rules and regulations for safety, operations and the Federal Railroad Administration (FRA)
  • Trained to perform Chief Clerk duties
  • Trained to perform Mechanical Clerk duties
  • Processed payroll for 12 individuals
  • Ordered office supplies through Oracle Financials
  • Ordered parts for mechanical department using Oracle Financials
  • Safely transported crews to different areas inside the yard and outside the yard
  • Performs preventive checks on trucks or any vehicles that will be used for the day
  • Drove and maintained work vehicle
  • Checks track lists to ensure that the track list matches the cars on the track, right car right train principal
  • Placed hazardous material placards on tank cars or hopper cars
  • Active member of the safety committee
  • Used and communicated with Co workers and management by use of radios
  • Used railroad terms and proper hand radio communication.
  • Greeted visitors at the field office and directed them to appropriate personnel.
  • Maintained accurate records of inventory, supplies, and materials stored in the field.
  • Processed incoming mail and distributed it to the appropriate departments or individuals.
  • Compiled weekly activity logs for review by senior management staff.
  • Prepared purchase orders for supplies and equipment as requested by supervisors.
  • Provided administrative support to various departments within the organization.
  • Organized files according to established procedures for easy retrieval when necessary.
  • Answered phones in a professional manner while providing assistance to callers.
  • Maintained contact lists of vendors used by the company in its field operations.
  • Contributed to problem resolution with proactive reporting of issues.
  • Answered telephones, directed calls, and took messages.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Delivered messages and ran errands.
  • Typed, formatted and edited correspondence and other documents.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Troubleshot office equipment, computer hardware and software issues.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.

Drop Bury Technician

Fibore Technologies
Covington, LA
09.2008 - 01.2009
  • Primary function was the underground installation of fiber optic cable line by use of a trenches or ditch witch
  • Buried temporary/new lines to stated mandated depths using a ditch witch, or by hand
  • Safely operated a 255-ditch witch to bury lines and bore under sidewalks, driveways, roads and streets
  • Installed fittings and ensured that installed line was good by checking readings using handheld machine
  • Buried from tap to house or from house to PED
  • Did aerial drops to house
  • Spoke with customers and provided excellent customer service at all times
  • Conducted surveys to set up service.

Firefighter

St. Tammany Fire Department District #3
Lacombe, LA
06.2008 - 07.2008
  • Primary function is a rescuer extensively trained in firefighting, primarily to extinguish hazardous fires that threaten property and civilian or natural populations, rescue people from dangerous situations, like collapsed or burning buildings or crashed vehicles
  • Also trained in Emergency Medical Services (EMS) and operate ambulance
  • In house training on Self-contained breathing apparatuses
  • Physical fitness training to maintain strength and agility
  • Responded to calls with certified Professional Fire Fighters
  • Responded to Emergency Medical Service calls with Emergency Medical Technicians and Paramedics
  • Daily house duties, including the maintenance of Fire Apparatuses, Ambulances, and living quarters.

Production Technician

Servpro of Slidell
Slidell, LA
01.2007 - 06.2008
  • Primary function was to perform production processes following Servpro production guidelines per work order per crew chief
  • Salvaged the structure of the building using appropriate methods and protocols
  • Salvaged customer belongings such as furniture, clothing, pictures, etc
  • Restored furniture to condition before fire of water damage
  • Used various hand tools to restore furniture
  • Used appropriate industrial strength chemicals to clean the structure of commercial or residential dwellings
  • Drive work van to various job sites
  • Packed customer belongs in appropriate boxes
  • Used hand trucks
  • Used various packaging materials.

Education

Bachelors of Science - Occupational Safety and Health, Fire Science

Columbia Southern University
10.2012

Certification - Medical Administrative Office Assistant

Delta College
Slidell, LA
01.2005

Certification - Cargo Specilaist

United States Army Transportation School
09.2002

Some College (No Degree) - Nursing

Delgado Community College
Slidell, LA

Skills

  • Transportation/Logistics
  • Military
  • Telecommunications installer
  • Operator and Certified on Warehouse equipment
  • Compliance with OSHA regulations
  • Customer service
  • Oracle Financials
  • Mainframe
  • Citrix System
  • STARS System
  • Excellent verbal and nonverbal communication skills
  • Additional Duty Safety Officer
  • Briefing personnel on work site hazards and safety measures
  • Load planning
  • Crane Operations
  • Container handling
  • Palletized loading system vehicle operation
  • Trainer, Training Liaison
  • Port Operations Management
  • Railhead Operations Management
  • Marshalling Yard Operations Management
  • Order selection
  • Vocolex System
  • RF scanner system
  • Staging of orders
  • Wire technician
  • Installation and maintenance of voice and data telecommunications network circuits and equipment
  • Network planning and establishment
  • Circuit testing and troubleshooting
  • Documentation of network configuration
  • Safe work practices
  • Inventory management
  • Trim Technician
  • Fabrication of specific parts according to prescribed specs
  • Use of various tools and equipment for fabrication
  • Administrative Duties
  • Payroll Processing
  • Hazardous Material Identification Placarding
  • Drop Bury Technician
  • Production technician
  • Use of hand tools
  • Emergency Medical Services (CPR) certified
  • Physical fitness training
  • Operations Security Awareness Training
  • Army Traffic Safety Program
  • Additional Duty Safety Course
  • Integrated Computerized Deployment System
  • All terrain lifter Army systems Operator
  • Rough terrain container handler Operator
  • Introduction to Incident Command System Certification
  • Intro National Incident Management Systems Certification
  • Operational Reporting
  • Warehouse Operations
  • Staff Management
  • Assembly and production
  • ICS for single resources and Initial Act Certification
  • Intro National Response Framework Certification
  • Composite Risk Management Basic Certification
  • Forklift Operations
  • OSHA Compliance
  • Warehouse Safety
  • Load Planning
  • Cost Reduction
  • Performance Improvement
  • Stock audits
  • DLX Systems
  • Lucas System
  • Policy Enforcement
  • Oracle Systems
  • Kronos system

Certification

  • Operations Security Awareness Training, Department of the Army, 11/2013
  • Army Traffic Safety Program, Department of the Army, 11/2013
  • Additional Duty Safety Course, Department of the Army, 11/2013
  • Integrated Computerized Deployment System, Department of the Army, 02/2010
  • All terrain lifter Army systems Operator, Department of the Army, 06/2009
  • Rough terrain container handler Operator, Department of the Army, 02/2009
  • Introduction to Incident Command System, Emergency Management Institute, 07/2008
  • Intro. National Incident Management Systems, Emergency Management Institute, 07/2008
  • ICS for single resources and Initial Act, Emergency Management Institute, 07/2008
  • Intro National Response Framework, Emergency Management Institute, 07/2008
  • Composite Risk Management Basic d, The United States Army Combat Readiness Center, 04/2008

Accomplishments

  • Member of the National Society of Leadership and Success (NSLS)

References

  • Justin Boyet, Justin.Boyet@awginc.com

Timeline

Warehouse Supervisor 2

AWG
04.2022 - Current

Warehouse Supervisor Dry House/ Dock Supervisor

AWG
07.2019 - 04.2022

Warehouse Lead/ Billing Clerk

AWG
06.2018 - 05.2019

Order Selector/Forklift Operator

AWG
01.2018 - 06.2018

Wire Technician

AT&T
03.2017 - 12.2017

Trim Technician

Ferrera Fire Apparatus
12.2016 - 03.2017

Materials handler

Textron
10.2016 - 12.2016

Field Clerk

CSX Transportation
01.2009 - 12.2015

Drop Bury Technician

Fibore Technologies
09.2008 - 01.2009

Firefighter

St. Tammany Fire Department District #3
06.2008 - 07.2008

Production Technician

Servpro of Slidell
01.2007 - 06.2008

Cargo Specialist, Staff Sergeant, Training Liason

United States Army/ Army Reserve
02.2001 - Current

Bachelors of Science - Occupational Safety and Health, Fire Science

Columbia Southern University

Certification - Medical Administrative Office Assistant

Delta College

Certification - Cargo Specilaist

United States Army Transportation School

Some College (No Degree) - Nursing

Delgado Community College

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