Summary
Overview
Work History
Skills
References
Timeline
Generic

Gail Stevens

Cleveland,Ohio

Summary

Detail-oriented revenue cycle specialist with a systematic nature and good grasp of billing processes. Successful planner and problem-solver. Ready to apply several years' experience and take on a challenging role.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

23
23
years of professional experience

Work History

Corporate Trainer

Quadax Inc
Middleburg Hts, Ohio
10.2014 - 11.2023
  • Educated new employees on revenue cycle management.
  • Taught the life cycle of a claim to all employees in order for them to understand, from the encounter to zero balance.
  • Prepared employees for their various roles and functions.
  • Developed training material for the following employee positions: Prior Authorization, Medical Records, Insurance Follow-Up, Appeals, Receipts, and Customer Service.
  • Delivered technical training on Quadax created software (Healthcare Accounts Receivable Processor, Patient Advocacy Software and Xpeditor).
  • Suggested and offered specific training programs to help team members maintain or improve job skills.
  • Explained goals and expectations required of trainees.
  • Boosted confidence of employees by providing skilled training to improve knowledge and productivity.
  • Partnered with subject matter experts to design training programs and instructional materials to educate employees.
  • Provided post-training follow-up support such as answering questions or providing additional resources.
  • Provided individual coaching sessions for team members who needed additional support with their job duties.
  • Planned virtual classroom sessions utilizing video conferencing technology.
  • Monitored trainees' progress during training sessions to ensure understanding of material presented.
  • Researched industry trends and best practices in corporate learning and development.
  • Conducted needs assessments to identify skill gaps in the various roles.

Medical Assistant Instructor

Sanford Brown College
Middleburg Hts., Ohio
05.2004 - 06.2014
  • Conducted lectures, demonstrations and group activities in order to enhance learning experience.
  • Employed variety of teaching styles to respond to needs of diverse learners.
  • Observed and evaluated student performance and development in order to provide appropriate feedback on progress.
  • Implemented instructional materials and curriculum to meet specific accredited program requirements.
  • Built and strengthened positive relationships with students, thereby enhancing their learning experience and promoting success.
  • Taught the entire medical assistant accredited curriculum, which included both administrative and clinical responsibilities.
  • Conducted lectures on health care related topics including ethics and legal issues.
  • Created a positive learning environment through effective classroom management strategies.
  • Assessed student performance through written tests, practical exams, and hands-on demonstrations.
  • Recorded daily attendance and grades to maintain accurate and complete records.
  • Collaborated with other instructors.

Clinical Supervisor

Tri-City Family Medicine
Elyria, Ohio
05.2001 - 05.2004
  • Provided direct supervision of clinical staff, including orientation, training and development of employees.
  • Assessed and evaluated clinical staff performance, providing feedback to ensure quality standards were met.
  • Oversaw clinical operations to ensure adherence to healthcare regulations and standards.
  • Established a supportive and collaborative work environment, promoting team cohesion and high morale.
  • Addressed and resolved any issues related to clinical staff performance or patient care.
  • Ensured the maintenance of patient confidentiality and adherence to HIPAA regulations.

Skills

  • Compassionate
  • Revenue Cycle Management
  • Revenue Cycle Management Software
  • Problem solving
  • Self-motivated
  • Flexible
  • Effective Communication
  • Prioritizing
  • Organizational Skills
  • Goal Setting
  • Time Management
  • Microsoft Office, Teams, PowerPoint, SharePoint and OneNote
  • HIPAA Compliance
  • Medical Billing

References

References available upon request.

Timeline

Corporate Trainer

Quadax Inc
10.2014 - 11.2023

Medical Assistant Instructor

Sanford Brown College
05.2004 - 06.2014

Clinical Supervisor

Tri-City Family Medicine
05.2001 - 05.2004
Gail Stevens