Gail Triplett
Clay,West Virginia
Summary
Billing Clerk with large ambulance company excelling in accurate data entry and customer service. Enhanced operational efficiency by improving billing procedures, significantly reducing errors. Skilled in invoice processing and adept at fostering communication, ensuring timely resolution of payment discrepancies.
Focused Billing Clerk with 23 years of experience. Skilled in building client and vendor rapport and managing accounts to reduce outstanding balances. Hardworking and energetic with passion for accuracy and efficiency.
Overview
32
32
years of professional experience
Work History
Billing Clerk
Kanawha County Emergency Ambulance Authority
05.2002 - 08.2025
- Processed and verified billing statements for accuracy and compliance with regulations.
- Coordinated communication with insurance providers to resolve payment discrepancies.
- Managed patient accounts, ensuring timely invoicing and payment collection.
- Improved billing procedures, reducing errors and enhancing operational efficiency.
- Helped establish SOP
- Deposits
Parent Liason
Multi-CAP Head Start
08.1997 - 04.2002
- Facilitated communication between parents and educators to enhance student engagement.
- Developed resources and workshops to support parental involvement in children's education.
- Coordinated outreach programs to connect families with community services and resources.
- Organized family events, fostering collaboration and building a supportive network among parents.
- Implemented feedback systems to gather parent input on program effectiveness and improvements.
- Advocated for families' needs within the organization, ensuring equitable access to educational opportunities.
Telephone Operator/Supervisor
Professional Call Management
09.1993 - 02.1994
- Operated multi-line telephone system to manage incoming calls efficiently.
- Provided accurate information and assistance to callers, ensuring high customer satisfaction.
- Maintained detailed logs of calls and messages for effective communication tracking.
- Collaborated with team members to streamline call handling processes, improving response times.
- Trained new staff on telephone protocols and customer service best practices.
Education
High School Diploma -
Dracut Sr High School
Dracut, Ma06-1985
Skills
- Accurate data entry
- Data entry proficiency
- Customer service
- Invoice processing
Timeline
Billing Clerk
Kanawha County Emergency Ambulance Authority
05.2002 - 08.2025
Parent Liason
Multi-CAP Head Start
08.1997 - 04.2002
Telephone Operator/Supervisor
Professional Call Management
09.1993 - 02.1994
High School Diploma -
Dracut Sr High School