Gail Unamboowe
Arlington Heights,IL
Summary
Multi-disciplined professional with a relationship-driven nature, well-developed communication skills and vast experience in customer service operations and employee management. Background reflects a proven ability to operate independently or within a team setting. Skilled liaison with a demonstrated ability to work across business units to clarify policies, coordinate services, manage employees and operations and meet deadlines. Accustomed to environments that require proactive communications, creative problem solving and a multitude of reporting responsibilities.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Transportation Manager
WHEELING COMMUNITY CONSOLIDATED SCHOOL DISTRICT 21
07.2022 - Current
- Facilitated and Co-Chair on the Transportation Committee to collaborate with Administrators and Parents to get feedback to ensure safety and security while transporting students
- Made vendor relationships a priority by improving communication with transportation vendors, establishing new transportation options, while maintaining relations and processes
- Established an invoice process with schools and other departments to get unpaid bills organized and paid to vendors
- Problem solves parent complaints regarding transportation
- Works with Transportation Staff to establish processes to assess needs and identify plans and procedures
- Oversees daily student transportation and district owned buses and Bus Drivers, routing, including scheduling refresher classes, licensing needs and monthly meetings
- Maintains and monitors compliance with federal and state rules and regulation and Board Policies related to transportation
- Works with Special Education Department to provide reasonable, safe and prudent transportation services in compliance with individuals with Disabilities Education Act (IDEA) and Free and Appropriate Education (FAPE)
- Facilitates transportation for students in the McKinney-Vento Program
Real Estate Broker
GEN Z REALTY LLC
Arlington Heights, IL
04.2021 - Current
- Sellers Agent & Buyers Agent
- Works closely with Mortgage Brokers, other Real Estate Agents, Home Inspectors, Lawyers and Lenders
- Prepare documents for property closings, leasings and writing contracts
- Search listings for properties that fit clients needs
- Advise clients on the housing market and appropriate time to buy/sell
- Maintaining relationsships with clients and other professionals in the real estate business
- Multi-taking between clients
- Maintaining accurate records and ensure compliance standards.
Program Assistant and Substitute Teacher
SCHOOL DISTRICT 23
Prospect Heights, IL
01.2014 - 06.2022
- Works with small groups of students in general education and special needs classrooms to reinforce materials initially introduced by the teacher
- Guides independent study, to ensure understanding
- Acting teacher, running all aspects of the classroom in absence of a lead teacher
- Collaborates with School Psychologist, Social Worker and Resource teachers to help all students succeed
- Adaptability between grade level centers and classroom environments
- Served on the Union Contract Negotiation Committee for new district-wide four-year employment contract.
Assistant Manager
BANK OF AMERICA
Mount Prospect, IL
11.2010 - 07.2012
- Supported all operational activities while guiding staff of 13 to identify cross-selling opportunities, solidify existing customer relationships and exceed goals for commercial and retail accounts
- Actively involved with training, coaching and mentoring staff to enhance service skills, increase product knowledge and instill the culture of the organization
- Accountable for assessing risk and providing analytical support in every business, product, and service transaction
- Ensured bank audit worthiness and compliance training with staff to be audit ready.
- Provided exceptional customer service
- Training and coaching staff in customer service, up and cross-selling banking products.
Community Banking Product Manager
RHINEBECK SAVINGS BANK
Poughkeepsie, NY
01.2008 - 07.2009
- Led the transition of the website to a Retail and Commercial Internet Banking Branch
- Identified, developed and implemented several successful new financial products
- Assumed leadership of Branch in the absence of the Senior VP and served as Chair of the Sales-thru-Service Committee
- Trained employees on new software and regularly conducted regulatory compliance workshops
- Established and implemented the Bank's first-ever debit rewards program.
Website Manager
RHINEBECK SAVINGS BANK
Poughkeepsie, NY
07.2007 - 07.2009
- Initiated enhancements to add eStatements, check imaging, QuickBooks, Microsoft Money as well as customer registration capability for mortgage applications and online banking
- Credited with securing 1,005 new Online Banking customers in one month
- Oversaw the design, development and execution of the new website for customer-facing applications
- Launched a successful email marketing campaign that acquired and activated customers into Online Banking & Bill Pay
- Increased bill pay customers by 30% through several sweepstakes campaigns.
Executive Vice President / Co-Founder
PIONEER MARKETING, INC.
Poughkeepsie, NY
03.2004 - 01.2007
- Established the Town Planner from start-up, a community calendar that promoted businesses in the Hudson Valley
- Managed both operations and production and assisted with business development and marketing
- Focused on identifying potential advertisers and fostering relationships with local businesses to generate ad revenue
- 2005 Rookie Publisher-of-the-Year, an accomplishment achieved in a five-month active selling period
- 2006 Top Producer for circulation category in the second year of selling/operation
- Doubled franchise client retention rate in the second year
- Recognized as an 'Elite Franchise' for advancing innovative methods of promoting the franchise
- Formulated an effective business plan to finance company growth and cash flow
- Established productive business relationships to promote not-for-profit organizations.
Assistant Branch Manager
RHINEBECK SAVINGS BANK
Poughkeepsie, NY
08.2002 - 01.2004
- Provided management oversight, training and scheduling for a staff of 10
- Oversaw branch activities to service and retain its customer base while supporting continued growth
- Accountable for hiring and terminating employees and resolving customer issues
- Worked closely with branch manager to identify deficiencies, review direction and implement new policies
- Conducted annual performance reviews for 10 direct reports
- Received the Superior Customer Service award for earning a perfect score in a Secret Shopper Program
- Actively contributed to the development of the Bank's new policies and procedures
- Served as in-branch point person for training employees on new software and computer systems
- Assisted Branch Manager in establishing strategy and tactics to achieve corporate goals
- Ensured branch audit worthiness for compliance with banking rules and regulations.
Personal Banking Representative
THE BANK OF NEW YORK
Poughkeepsie, NY
11.2000 - 08.2002
- Actively involved with daily branch operations, working closely with manager to promote bank products/services and maximize branch-level sales opportunities
- Supervised staff and handled branch management role in manager's absence
- Consistently exceeded goals in all areas, including an aggressive quarterly investment quota
- Earned Merchant Service Sales Award-1st quarter 2002
- Approved for a signing authority of $1M
- Key contributor in bringing the branch from last place to first place within one year.
Education
B.A. in Pre-Law -
Notre Dame College
Manchester, NH05-2000
Skills
- Cross-Departmental Collaboration
- Broad-Spectrum Thinker
- Strong Communicator
- Complaint Resolution
- Customer Retention Strategies
- Timely Follow-up / Accurate Reporting
- Customer Relations
- Service and Fulfillment
- Project Tracking / Deadline Management
- Audit Readiness / Compliance Reporting
Certification
- Active IL Real Estate Broker License
Timeline
Transportation Manager
WHEELING COMMUNITY CONSOLIDATED SCHOOL DISTRICT 21
07.2022 - Current
Real Estate Broker
GEN Z REALTY LLC
04.2021 - Current
Program Assistant and Substitute Teacher
SCHOOL DISTRICT 23
01.2014 - 06.2022
Assistant Manager
BANK OF AMERICA
11.2010 - 07.2012
Community Banking Product Manager
RHINEBECK SAVINGS BANK
01.2008 - 07.2009
Website Manager
RHINEBECK SAVINGS BANK
07.2007 - 07.2009
Executive Vice President / Co-Founder
PIONEER MARKETING, INC.
03.2004 - 01.2007
Assistant Branch Manager
RHINEBECK SAVINGS BANK
08.2002 - 01.2004
Personal Banking Representative
THE BANK OF NEW YORK
11.2000 - 08.2002
B.A. in Pre-Law -
Notre Dame College
- Active IL Real Estate Broker License
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