Gail Waff
McGregor,TX
Summary
Achieved consistent performance targets at C3/Everise by leveraging exceptional customer service and CRM knowledge. Demonstrated ability to manage high call volumes with accuracy, maintaining professionalism under pressure. Excelled in building customer relations and safeguarding data confidentiality, enhancing client satisfaction and retention.
Overview
6
6
years of professional experience
Work History
CRS Work From Home
C3/Everise
08.2018 - 07.2024
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
- Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
- Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
- Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
- Maintained organized records of all interactions with clients for future reference or follow-up purposes when necessary.
- Achieved performance targets consistently by maintaining a strong work ethic and dedication to excellence in customer service.
Education
Medical Office - Office Support
Kaplan College
Midland, TX05.2010
Skills
- Typing Speed
- Phone Etiquette
- Goal-Oriented
- CRM Knowledge
- Appointment Scheduling
- Billing management
- Customer Service
- Computer Skills
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Remote Office Availability
- Microsoft Office
- Customer Relations
- Teamwork and Collaboration
- Problem Resolution
- Professional telephone demeanor
- Data Entry
- Issue and Complaint Resolution
- Call Documentation
- Call Center Operations
- Following scripts
- Customer Data Confidentiality
- Account Updates
- Regulatory Compliance
- Customer Account Management
- Calm Under Pressure
- Account updating
- Money handling abilities
- System implementation
Timeline
CRS Work From Home
C3/Everise
08.2018 - 07.2024
Medical Office - Office Support
Kaplan College
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