Gail Wahner
Ocean View,DE
Summary
Customer relations
Clerical support
Good Telephone Etiquette
Organization and time management
Complaint resolution
Customer service
Product knowledge
Professional Telephone Communication
Focused on customer satisfaction
Billing and filing
Overview
35
35
years of professional experience
Work History
INSIDE SALES/CUSTOMER SERVICE
SHEPPARD REDISTRIBUTION
06.2010 - Current
- Develop meaningful relationships with customers to encourage trust and loyalty
- Understand and demonstrate the product or service to the customer
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Set and reach goals and objectives set by leadership
- Improve sales skills to increase sales success rates
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Kelly Brush CO
.
01.1990 - 06.2010
- Sales Representative
- Billing Clerk
- Data Entry Clerk
- Customer Service Representative
- Assistant to the purchaser
Accomplishments
Reliable and organized Customer Service Associate manages diverse customer accounts and streamlines routine processes. Accurately handles transactions and inquiries. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Timeline
INSIDE SALES/CUSTOMER SERVICE
SHEPPARD REDISTRIBUTION
06.2010 - Current
Kelly Brush CO
.
01.1990 - 06.2010
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