GAIL WILLIAMSON
Tampa,FL
Summary
Talented Sales Lead with well-developed customer service and organizational abilities honed as part of collaborative retail team. Detailed attention to reports, cash balancing and client experience.
Overview
15
15
years of professional experience
Work History
Sales Lead/Key Holder
Ann Taylor/ Loft
03.2019 - 09.2021
- Improved customer service by projecting friendly and knowledgeable attitude.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Processed cash, credit, debit and check payments.
- Accepted and processed customer returns.
- Completed store opening and closing procedures.
- Received and counted money.
- Oversaw team of 3 employees.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Opened inventory boxes and restocked shelves.
Assistant Store Manager
Carters Oshkosh
12.2021 - 11.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Sales Associate
Lane Bryant
03.2017 - 03.2019
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Processed product returns and assisted customers with other selections.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Increased sales by offering advice on purchases and promoting additional products.
Sales Clerk
Golden Egg Uniform
09.2011 - 12.2016
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Opened and closed store 5 times weekly by balancing cash registers and receipts .
- Processed payments and returns with accuracy and efficiency.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
Educational Aide
DoDEDU
03.2010 - 02.2011
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
- Handed out classroom materials, like pencils, paper and crayons.
- Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas
Education
Some College (No Degree) - Psychology
Saint Leo University
Saint Leo, FLSkills
- Decision Making
- Team Building and Motivation
- Cash Handling and Reconciliation
- Merchandise Promotion and Display
- Sales Leadership
- Health and Safety Procedures
- Customer Service Management
- Flexible Work Schedule
- Store Reset and Recovery
- Relationship Building
- Superior Work Ethic
- Policy Enforcement
- Basic Mathematics
- Adaptable to Changing Demands
- Loss prevention strategies
- Drawer counting
- Store recovery processes
- Organization
- Problem-solving abilities
- Complaint Handling
- Conflict Resolution
- Customer Retention
- Order Fulfillment
Timeline
Assistant Store Manager
Carters Oshkosh
12.2021 - 11.2024
Sales Lead/Key Holder
Ann Taylor/ Loft
03.2019 - 09.2021
Sales Associate
Lane Bryant
03.2017 - 03.2019
Sales Clerk
Golden Egg Uniform
09.2011 - 12.2016
Educational Aide
DoDEDU
03.2010 - 02.2011
Some College (No Degree) - Psychology
Saint Leo University
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