Gail Wilson
Bolivar,MO
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
25
25
years of professional experience
Work History
Office Manager
Level Masonry Company, Inc.
06.2015 - 12.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Handled all accounts receivables and payables.
- Responsible for payroll and payroll taxes filed with state and federal entities.
Designer
Zale Corporation - Zales and Gordon's Jewelers
05.2013 - 06.2015
- Developed innovative jewelry designs aligned with brand identity and market trends.
- Created detailed design specifications and technical drawings for manufacturing processes.
- Responsible for a muti-million dollar inventory.
- Designed eye-catching promotional materials, driving increased event attendance and participation rates.
Fine Jewelry Manager
Belk's Department Store
04.2012 - 05.2013
- Oversaw daily operations of fine jewelry department, ensuring high standards of customer service and product presentation.
- Trained and mentored staff on jewelry sales techniques and product knowledge, enhancing team performance.
- Promoted exceptional customer service standards, leading to increased repeat business and client satisfaction.
- Implemented rigorous loss prevention measures, reducing shrinkage rates significantly.
- Coached and developed staff members to enhance their skills, contributing to overall team success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Director of Operations & Credit
West Jewl, Inc.
12.2000 - 04.2012
- Developed comprehensive credit policies to enhance risk management and improve lending processes.
- Analyzed market trends to inform decision-making and adjust credit strategies effectively.
- Conducted regular audits of credit portfolios to ensure adherence to regulatory requirements and internal controls.
- Oversaw development of training programs for staff on credit assessment methodologies and tools.
- Developed strong relationships with clients, ensuring timely payments and minimizing delinquencies.
- Implemented credit scoring models to facilitate faster decision-making processes while maintaining low default rates.
- Reduced bad debt write-offs by implementing proactive collection strategies and monitoring high-risk accounts closely.
- Optimized credit policies and procedures in accordance with industry best practices, resulting in improved risk management capabilities.
- Prepared detailed reports for executive management, highlighting key performance indicators related to the company''s credit activities.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Monitored accounts for signs of fraud and non-payment issues.
- Referred delinquent accounts to collections department or outside resources.
- Led cross-functional teams to implement strategic initiatives, improving overall organizational performance.
- Developed and enforced standard operating procedures to ensure compliance with industry regulations.
- Analyzed performance metrics to identify areas for improvement, driving continuous operational enhancements.
- Oversaw daily operations across multiple locations, ensuring seamless coordination and efficient execution of tasks.
- Conducted regular performance reviews to assess store team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Supervision & scheduling of 50 employees.
Education
High School Diploma -
Robert Grove High School
Garden City, GaSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Bookkeeping
- Front desk operations
- Cash handling accuracy
Timeline
Office Manager
Level Masonry Company, Inc.
06.2015 - 12.2025
Designer
Zale Corporation - Zales and Gordon's Jewelers
05.2013 - 06.2015
Fine Jewelry Manager
Belk's Department Store
04.2012 - 05.2013
Director of Operations & Credit
West Jewl, Inc.
12.2000 - 04.2012
High School Diploma -
Robert Grove High School