GAIL A. FREEMAN
Pearland,TX
Summary
Dedicated sales professional with high energy, integrity and several years of progressive experience in retail sales, customer service, and finance. Excellent leadership, organization, creativity, interpersonal and problem-solving skills and ability to work in a fast paced environment.
Overview
12
12
years of professional experience
Work History
SLEEP EXPERT, Firm
11.2020 - Current
- Top priority as Sleep Expert is to elevate and enhance customer's in store experience
- Being trusted member in sleep authority you’re able to offer best in class products
- Sleep Experts will execute Mattress Firm selling programs and support seamless experience to create compelling and engaging environment that puts customer at center
- By providing technical product information to customers serve as subject matter expert
- Drive individual sales performance and KPIs
- Demonstrate company values and support company initiatives
- Execute current visual merchandising and POP standards
- Follow company policy and standards on appearance and functionality
- Maintain customer relationships during and post-purchase ( resolving issues, deliver reminders, resolving concerns )
- Seek and accept constructive feedback for continuous personal, professional and performance development
- Continue to develop skills, competencies, product knowledge through assigned course work, training and other company led activities
- Leverage social media to positively impact brand awareness and increase sales
- Adhere to all sales processing policies to ensure proper execution of customer invoicing
- Communicate professionally and effectively with all internal and external contacts.
DESIGN TEAM MEMBER
Ashley Home Store
11.2017 - 10.2020
- Expectation as Design Team Member is to drive furniture sales through customer consultation, product education and excellent customer service
- Generate sales through referral source, outbound calls, inbound calls and walk-ins
- It is highly important to maintain updated customer information such as contact information, special interests, and even special events
- Ensure ongoing cultivation of new and long term customer relationships
- Utilize sales tools and technology to ensure consistent customer contact and excellent customer experience
- Provide transactional customer service, including but not limited to accepting and processing deposit and final payments, and processing contracts
- Maintain knowledge of all vendor products, pricing, options, finishes, details, etc
- Research and maintain up-to-date knowledge of all promotions, products, pricing and local competition
- Remain up to date on design trends and utilize in customer consultations
- Assist with development and implementation of sales strategies
- Achieved $100K in sales per month
- Received million dollar sales writer award for 2018 and 2019.
SALES MANGER
Mattress1One
10.2015 - 08.2017
- Execute Mattress One sales strategy to meet or exceed sales targets
- Provide excellent customer service during and after the sale
- Utilize awareness of competitors’ advertisements and services to enhance sales and service strategy at Mattress1One
- Remain current on products, offerings, and programs
- Ensure store opening and closing procedures are aligned with company standards
- Manage merchandise through daily order verification
- Manage movement of discontinued merchandise.
SALES CONSULTANT
Conn’s Home Plus
08.2011 - 09.2015
- Assisted customers in procurement of furniture, appliances & electronics
- Provided product education and guided customers through the finance process
- Negotiated terms and conditions of sales
- Managed paperwork required in buying process
- Maintained relationships with customers beyond buying process and followed up with them to ensure satisfaction
- Conducted customer prospecting on regular basis
- Accomplishments: Consistently achieved million dollar writer status
Education
Bachelor of Science - Business Management
University of Phoenix
05.2009
Skills
- Quality Teams and Leadership
- Basic Management
- Franklin Covey Time Management
- Multitasking Abilities
- Teamwork Skills
- Proficient in Microsoft Word, Microsoft Excel, PowerPoint, ADP, EzProcessPro and Kronos
Timeline
SLEEP EXPERT, Firm
11.2020 - Current
DESIGN TEAM MEMBER
Ashley Home Store
11.2017 - 10.2020
SALES MANGER
Mattress1One
10.2015 - 08.2017
SALES CONSULTANT
Conn’s Home Plus
08.2011 - 09.2015
Bachelor of Science - Business Management
University of Phoenix
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